Position: Franchise Compliance Analyst
Salary: $81-85K
Position Type: Full Time

Senior Helpers, a highly successful franchising company and premier provider in the senior home care industry, is seeking a Franchise Compliance Analyst to join our team.

Role Overview:

As a Compliance Analyst within our Finance department, you will be responsible for monitoring activities of Senior Helpers franchisees to ensure that each franchise complies with the terms of their Franchise Agreement(s), as well as the Franchise System Standards set forth by Senior Helpers. The position will perform analytical, forensic audits, and investigative services to ensure accountability standards. Franchise audits are essential for assessing compliance, financial health, and maintaining consistency across franchise networks, with regular evaluations of operational standards, financial obligations, and brand adherence. The ideal Compliance Analyst is a proficient expert in the management and collection of documentation while monitoring and maintaining the organization’s contractual compliance with the Franchisees.

The position will report to the Chief Financial Officer.

Essential Duties

Financial Responsibilities:

• Identify and analyze financial risks to the franchisee and company (e.g., non-compliance with franchise agreements).
• Analyze franchise agreements to understand royalty and fee structures.
• Perform detailed testing of franchisee revenue recognition and royalty calculations.
• Compare franchisee financial performance metrics to industry benchmarks.
• Investigating profit and loss reports to ensure franchisees are maintaining profit and success.
• Regular financial deposit reviews to ensure that their deposits are matching in a timely manner.
• Monitor and ensure that franchisee income tax returns are matching the gross sales report.
• Regular franchisee deposit reviews to ensure that deposits are matching in a timely manner.
• Investigate new franchisees spending to ensure a successful cash flow.

Reporting:

• Prepare audit reports or financial review reports, clearly communicating findings and recommendations to franchisor management.
• Perform procedures to assess internal controls over financial reporting for franchisees.
• Create reports to show unusual revenue reporting, as well as capturing late reporting.
• Collaborating with IT to build standardized reporting to investigate key concerns. Areas of concern include revenue, billing, and scheduled client care.
• Analyze financials to investigate underreporting of sales and discrepancies.

System Processes:

• Document areas of non-compliance and implement plan of correction. Report findings and notify appropriate leadership and/or counsel of areas of default and non-compliance (both unintentional and intentional).
• Utilize all available resources, tools, and systems to thoroughly audit, research, and investigate any irregularities, inconsistencies, and potential violations of Franchise Agreement or Franchisor policies.
• Developing a comprehensive franchising audit to determine the following areas.
• Determine the scope, objectives, and approach of each review to be performed.
• Prepare compliance review plan(s) clearly describing the various auditing procedures to be used and the key areas to which they will be applied.
• Collect, analyze, interpret, and document information to support audit findings.
• Prepare audit reports to document area under review, procedures performed, and conclusions met.
• Communicate to counsel/leadership throughout the review process, discussing review objectives and approach, deficiencies (if found), and recommendations for improvement.

Field Audits:

• Travel to Senior Helpers franchise locations to perform field audits, including, but not limited to, documentation review, investigative audit financial statements, payroll records, client home care agreements, up to date insurance certificates, new hire paperwork and personnel file reviews.

Additional Responsibilities:

• Ensure all franchisees are maintaining liability insurance, including workers comp insurance.
• Working with legal to ensure all licenses are renewed, filed and current.
• Review franchise websites to ensure there are not separate landing websites and are compliant.
• Ensure that various franchisee marketing programs are following franchise agreements.

Qualifications

• Bachelor’s degree in business, accounting, finance or related. High level of experience considered in lieu of degree.
• Three (3) years of hands-on financial compliance and auditing experience required. Franchise experience preferred.
• Experience navigating a profit and loss and balance sheet.
• Strong analytical and problem-solving skills to collect information, investigate, recognize patterns/potential inconsistencies, and unravel puzzles.
• A self-starter who independently seeks out information and answers.
• Perseverance, resilient and results oriented.
• Excellent decision-making skills as well as expertise in conflict resolution.
• Able to work independently with minimal supervision.
• Tech savvy as well as proficient with Microsoft Office, Windows, etc.
• Experience in company operating systems.
• Excellent written and verbal communication skills, positive and professional interactions with clients and peers.
• Great business acumen.
• Ability to Travel: Approximately 25% travel to franchisee locations and industry events.

What We Offer:

• Competitive pay
• Medical, Dental, Vision insurance with a generous percentage paid by the company
• Flexible Spending Accounts for Health and Dependent care
• Company paid Life Insurance, AD&D, and Short-Term Disability
• Employee Assistance Plan
• Voluntary long-term disability
• 401k with excellent matching
• PTO, Personal Days, Pd. Birthday, Pd. Holidays
• Monthly reimbursement for gym membership
• Education tuition reimbursement

About Senior Helpers

Senior Helpers is a premier provider of in-home senior care services. Founded in 2001 with a vision to help seniors who wish to remain in their homes despite age-related illnesses and mobility challenges, Senior Helpers has over 300 franchises across the country that have cared for tens of thousands of seniors with a pledge to “provide care and comfort at a moment’s notice.”

Our franchising support team offers fantastic franchise opportunities and support to business owners across the country. In addition, the company has corporately owned and operated locations. Services provided in the in-home care model range from specialized care for those with diseases, such as dementia, Alzheimer’s and Parkinson’s, to personal and companion care to help individuals looking for a little assistance with daily activities.

The company is proud to be named the first national in-home care provider to receive certification as a Great Place to Work for consecutive years since 2019.

In addition, Senior Helpers was recently ranked in Entrepreneur’s Franchise 500 Ranking and appointed to the Healthcare Leadership Council—an exclusive alliance of leading healthcare companies from all health sectors committed to advancing the American healthcare system. Learn more by visiting http://www.seniorhelpers.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.