Koi, Fine Dining Server (req5211)

Position Description

The Fine Dining Waiter/Waitress is responsible for providing professional, friendly, courteous service of food and beverage to every guest. Position requires ability to interact with the public, speak English clearly, retain details, physical exertion in the form of walking, standing, turning, bending, and lifting while carrying a large tray. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Position Requirements

Each position hasvarying minimum qualifications. In the absence of fully qualifiedcandidates, some requirements may be waived.

Characteristics:

1. Must have an outgoing, friendly personality and a cheerful, accommodating disposition.
2. Must remain calm and professional in a fast paced environment.
3. Be organized and utilize time well.
4. Must be a team player.

Education/Experience:

1. Must be 18 years of age or older upon employment.
2. High school diploma or equivalency preferred.
3. Customer service and at least three (3) years of fine dining server experience preferred.
4. Proficient in large tray service.

Language Skills and Reasoning Ability:

1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively and interact well with the customers and employees.
3. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform their essential functions.The noise level in the work environment is usually moderately loud.Must be able to work in an environment where smoking is permitted.

1. Must be able to stand, walk and move through all areas of the dining room for a lengthy period of time.
2. Must be able to carry trays which may weigh up to fifty (50) pounds.
3. Must be able to assist with special needs of customers.(i.e.: helping the elderly from their chair, assisting with coats, pulling out chairs for the guests, etc.
4. Must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced environment and effectively deal with guests, management, employees, and members of the business community if all situations.