Provide support to Seneca outpatient clinics and open access connection hubs by performing administrative tasks and ensuring high-quality customer service to clients. Provide support which results in a positive and professional representation of Seneca. High School Diploma or GED required. Minimum of one (1) year of administrative experience required. Valid driver’s license and vehicle required. Must pass a Criminal Background Check and Employment Fitness Determination through WVCARES and a drug screen. 

SKILLS AND KNOWLEDGE REQUIRED

Able to represent Seneca in a positive manner including maintaining a positive attitude and performing duties in a manner in accordance with Seneca’s Mission and Code of Conduct/Ethical Practices. Demonstrated knowledge of computer skills required.

ESSENTIAL FUNCTIONS:

1.Provide administrative support to outpatient clinics and rural open access connection hubs.

2.Answer calls and collect needed information to schedule or re-schedule immediate or future appointments or make referrals to other services. 

3.Screen calls for suicide risk and arrange for same day service; dispatch mobile crisis team, as needed.

4.Maintain administrative and clinical documentation.

5.Provide high-quality customer service by greeting and welcoming clients and visitors; assist in securing needed services/treatment.

6.Contribute to daily efficient operations by collecting information, reviewing, and routing correspondence and initiating communications.

7.Registration of clients; collect identification, insurance cards and any other needed information.

8.Complete outgoing primary care referrals and obtain authorizations. 

9.Collect prior balances, co-payment, and deductible amounts.

10.Maintain professional knowledge by participating in training opportunities.

11.Secure information and protect operations by adhering to HIPAA and 42 CFR Part 2 regulations and Seneca privacy policies and keeping client and corporate information confidential.

12.Collect program data (including NOMs), as appropriate.

13.Other duties as assigned by supervisor.

Minimum Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is frequently required to sit; use of arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard. The employee is occasionally required to stand; walk; reach with hands and arms; climb stairs; balance; bend or crouch; talk and hear; and drive a motor vehicle. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision and distance vision. Local travel required.

This job description reflects management's assignment of essential functions; it does not restrict the tasks that may be assigned.