Overview

Are you passionate about making a difference in the lives of youth and families in our communities? Join our team as a Lead Care Manager for our Enhanced Care Management (ECM) program!

As a Lead Care Manager, you will act as the primary contact person for youth and families requiring care coordination and community linkages. Lead Care Managers play a pivotal role in providing comprehensive care management and support serving as the cornerstone of the care coordination process and the driving force behind ensuring the holistic well-being of high-need youth and families.

ABOUT THE PROGRAM

The ECM Program is a Medi-Cal managed care benefit that addresses clinical and non-clinical needs of high-need youth and families through the coordination of services, connection to community resources, and comprehensive care management. 

ABOUT SENECA

Seneca Family of Agencies has been nominated among the Bay Area’s Top Workplaces for several consecutive years. We’re committed to providing traditionally marginalized communities with a network of excellent mental health, community-based, and educational services. We’re also committed to building a diverse staff and strongly encourage people of color to apply. Our programs are deeply engaged in conversations and training on Diversity, Equity, and Inclusion to bring equity and justice to the youth and families we serve.

Responsibilities

• Engage in outreach activities to enroll new clients in ECM, while building rapport and trust with new and current enrolled members.
• Working with youth and families and their care team to conduct a comprehensive assessment and develop and update a care plan for each enrolled member.
• Organize care activities and maintain regular contact with outside providers to ensure coordination, including county substance use disorder and specialty mental health providers as appropriate.
• Manage referrals, coordination, and follow-up to needed services and supports.
• Provide education and identify support needs for youth and their family or other caregivers.
• Build and foster collaborative relationships with community resourcing agencies.
• Provide services in person and accompany clients to appointments when needed.
• Engage in community outreach and identify supports and resources in the community, including building relationships with community providers. 
• Complete required documentation in a timely manner. 
• Attend supervision and other team meetings as required. 

Qualifications

• At least 1 years' experience required working with families who are experiencing the impact of complex systematic disparities that contribute to community and individual mental health challenges.
• Additional education/experience requirements:
  • Bachelor’s degree OR
  • o Associate’s degree or equivalent 1 year of applicable experience OR
  • o High School Diploma/GED 2 years of applicable experience
• Prior case management and community based experience preferred
• Bilingual in Spanish a plus!
• A commitment to advancing racial equity
• Strong written and verbal skills
• Strong organizational skills as demonstrated by the ability to effectively manage multiple tasks
• Background and fingerprint clearance
• Ability to work Monday- Friday 9am-5pm with flexibility to work some earlier mornings or evenings.
• Valid California Driver’s License

Schedule

• This is a hybrid role
• Typical schedule is Monday - Friday 9:00 AM - 5:00 PM
• Some evening flexibility required

Benefits

• Starting range: $22.66 - $25.16 per hour
  • Actual salary dependent on creditable experience above the minimum qualification
  • Additional compensation provided upon passing bilingual language proficiency exam
  • Salary increases each year
• 5 weeks of Paid Time off and 11 Paid Holidays.
• Relocation assistance may be available.
• Comprehensive employee benefits package, including:
  • Medical, dental, vision and chiropractic coverage and partially paid premiums for dependents.
  • Long-term disability, family leave, and life insurance
  • 50% paid premiums for dependents
  • 403b Retirement Plan.
  • Employer-paid Employee Assistance Plan
• Seneca is a Public Service Loan Forgiveness certified employer
• Training stipend and professional development opportunities.
• Abundant promotional opportunities across the agency in California and Washington.