Overview

Looking for a dynamic and motivated IT Support Specialist to join our team at Seneca!

As the IT Support Specialist, you will be responsible for providing exceptional support to all Seneca programs by installing, configuring, and maintaining computer systems. In addition, you will provide timely and effective assistance to employees experiencing technical difficulties with computer-related technologies. To excel in this role, you must possess strong communication skills, the ability to evaluate and prioritize requests, and be a positive team player. If you're looking to take your IT support career to the next level, apply now and join us in providing outstanding support to our Seneca community!

ABOUT SENECA

Seneca Family of Agencies is committed to providing traditionally marginalized communities a network of outstanding mental health, community based, and educational services. We are committed to building a diverse staff and strongly encourages people of color to apply. Our programs are deeply engaged in conversations and trainings on Diversity, Equity, and Inclusion in order to bring equity and justice to the youth and families we serve.

Responsibilities

• Provide phone/in-person support to employees with technical issues or questions.
• Configure/repair software and hardware.
• Install new desktop and laptop systems for employees.
• Configure and support employee cell phones/smart phones.
• Support common office technology (printers/faxes, copiers, desk phones).
• Provide basic support for agency computer networks and network equipment.
• Travel to off site locations to provide computer support when necessary.
• Be able to evaluate, prioritize and respond to incoming requests via phone, e-mail, voice mail or in person.

Qualifications

REQUIRED

• Education/experience required:
  • Bachelor's degree OR
  • Associate's degree or equivalent 1 year of applicable work experience OR
  • High school diploma/GED 2 years of applicable work experience
  • Applicable work experience includes experience (paid or unpaid) in a customer service role, requiring the ability to coordinate between technical and non-technical departments/team members and the ability to prioritize and organize customer service requests.
• Outstanding customer service, interpersonal and written/verbal communication skills.
• A solid understanding of desktop hardware, and peripheral troubleshooting.
• Ability to talk users over the phone through simple maintenance tasks and/or resolve the users issues/questions.
• Basic network troubleshooting skills.
• A solid understanding of Windows 7 and 10 as well as Microsoft Active Directory.
• Experience with basic printer/copier setup and troubleshooting.
• Ability to work as part of a team.
• Demonstrated PC hardware installation and configuration skills.
• Familiarity with:
  • Microsoft Office applications
  • iOS and Apple-branded mobile devices
  • Computer networking
• Must be able to lift 50 pounds with no problem
• Own vehicle, Valid California driver's license and insurability with Seneca's automobile policy
• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements
• Must show proof of COVID-19 vaccination

Schedule

• Full-time:
  • Monday-Friday; 9AM - 5:30PM

Benefits

• Starting at $28.84 -$31.34 per hour.
  • Actual salary dependent on creditable experience above the minimum qualifications.
• Additional compensation upon passing bilingual proficiency exam.
• Salary increases each year.
• Seneca is a Public Service Loan Forgiveness certified employer.
• Comprehensive benefits package:
  • Medical, dental, vision, chiropractic, acupuncture coverage
  • 50% paid premiums for dependents
  • Long-term disability, family leave, and life insurance
  • 403b Retirement Plan
  • Employer-paid Employee Assistance Plan
• 5 weeks of Paid Time off and 11 Paid Holidays.
• Scholarship opportunities, ongoing training, and professional development opportunities.