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Semper Solaris is the fastest growing leader of residential roofing and solar installation in the industry. Our commitment to excellence has earned us an industry-wide reputation for being one of the top roofing and solar company in California.
Position Summary:
Semper Solaris is looking for a motivated Escalations Specialist to join the team! This individual will handle high-level escalations for all divisions of the company. This position will require the employee to work with all departments within the company to obtain background knowledge on each individual customer escalation as well as provide additional information/resolution to customers. The employee will be expected to be able to communicate any information to customers using effective language and professional demeanor to advocate for the company as well as resolve the customer issue.
Benefits for Full-Time Employees Include:
Responsibilities:
Qualifications:
Benefits:
Job Type: Full-time
Pay rate: $26-$32 per hour
Work Schedule: Monday to Friday 8:30am-5:30pm or 9:00am-6:00pm
Semper Solaris is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Full Time
$35k-44k (estimate)
04/11/2023
07/07/2024
The job skills required for Escalations Specialist include Customer Service, Verbal Communication, Initiative, Microsoft Office, Conflict Resolution, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be an Escalations Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Escalations Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Escalations Specialist positions, which can be used as a reference in future career path planning. As an Escalations Specialist, it can be promoted into senior positions as a Customer Retention Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Escalations Specialist. You can explore the career advancement for an Escalations Specialist below and select your interested title to get hiring information.