Located in Sanford, FL, Seminole Toyota is looking for an experienced Service Advisor. The Service Advisor is the face of the dealership for service customers. It is the Service Advisor's responsibility to enhance the customer experience, present and sell needed products/services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements. The Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention. This role will collaborate with our Sales department at Seminole Toyota. 

What We Offer:

• Medical

• Dental

• Vision

• Life Insurance

• 401k Matching

• Paid Training for Service

• Paid Time Off/Holidays

Responsibilities: 

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information 

• Actively promote and build rapport with the customer

• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications 

• Generate and provide customers with a complete and accurate estimate of repair and communicate completion time of repair with customer and technician 

• Answer incoming service calls 

• Maintain and schedule service appointments 

• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index) 

• Strictly follow the manufacturer's warranty guidelines and procedures 

• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Seminole Toyota specified goal(s) in service for district, regional and national scores 

• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property 

• Collaborate with Sales as guests consider upgrade options

Qualifications:

• Previous automotive Service Advisor experience heavily preferred, one year of experience required 

• Must be able to manage in a fast paced work environment with limited supervision 

• Must have great customer service, phone and computer skills 

• Must be a minimum of eighteen years of age 

• Must have a valid driver's license 

• Must be able to pass pre-employment screening (background & drug test)