Overview

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

Our Commitment to Service:

We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

Appearance:

How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.

JOB DESCRIPTION

Responsibilities

The Security Officer is responsible for promoting an outgoing, friendly, customer-oriented personality at all times. They will provide basic security coverage ensuring that adequate protection is provided for the safety and assets of patrons, employees, and the company.

Essential duties include, but are not limited to:

• Ensures that proper security is provided for all transfers of monies within the casino and hotel areas of the complex
• Conducts themselves in accordance with all Gaming Commission Regulations and company/departmental policies and procedures
• Communicates and provides directions to our patrons and employees
• Prepares detailed incident reports in a clear and precise manner
• Patrols the hotel and casino areas to establish a security presence and reports all unusual situations and/or suspicious persons
• Assists in the coordination of emergency situations
• Assists in maintaining proper key control
• Other duties as assigned

Qualifications

• High school diploma or general education degree (GED) is required
• 1 year of guest service experience
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
• Must be computer literate
• Proficient knowledge of Microsoft Office, Excel, and Word is required
• Must be able to handle emergency situations calmly
• Must have a valid motor vehicle license with a good driving record
• Must be able to complete standard Seminole Tribe of Florida forms and reports
• Ability to read and understand all Seminole Tribe of Florida policies and procedures

Work Environment:

• Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus
• Must be able to wear a radio earphone without any medical limitations

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

DisclaimerWhile this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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