Job Description: KEY ACCOUNTABILITIES INCLUDE: Manage Internal/External Business Relationships Build network relationships at the required levels within the customers' organization Identify areas of customers' business that require delegation to implants, operations, and accounts and/or escalation to management or account sponsors for resolution or development Own and run weekly operational check-in calls with customers Deliver Business Reviews on a monthly, quarterly, and annual basis Manage Process Improvement Create Standard Operating procedures, create Work Instructions, monitor compliance Agree on Key Performance Indicators with customer, measure and evaluate Identify trends/problems/potential solutions Agree on the problem escalation process with the customer Produce/review reports & data Participate in Account Management, Operational & Seko Cross divisional forums to identify new areas for customer development and deployment Project Management Ownership and management of client improvement projects Reporting on the status of each project in line with agreed target achievements Ad hoc Projects As identified and agreed with SEKO Management Other Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures. Co-operate with management in the fulfillment of its legislative obligations Other duties as assigned by management SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. SEKO is a client centric company, so it's essential that all of our employees have a customer service ethic which drives everything they do, on top of their individual skill sets. To ensure we retain our position at the forefront of this exciting and rapidly developing industry, we want to find new people to work with us, who understand our five Core Values and want to share in the future success of the business. SEKO'S CORE VALUES Respect - for ourselves, all others, and our community Client Focus - we are in business to serve our internal and external clients, and to satisfy their needs Integrity - no compromise, hold self accountable for actions Teamwork - we need to really work together Fun - work hard, play hard We have many positions available around the world - including Business Development Executives, Systems Administrators, Operations Coordinators and many others.