Sales Support Specialist - Customer Service

Seiko Instruments USA, Inc. – Torrance, CA

Seiko Instruments Inc. (represented in the U.S. by Seiko Instruments USA Inc.) is a manufacturing organization historically responsible for the design and production of timepieces that established the SEIKO brand name. Today, Seiko currently manufactures and markets a wide variety of products such as electronic components, scientific instruments, information systems, communication products, machine tools and printers.

Our Electronic Components Division manufactures and sells a portfolio consisting of Micro Batteries and Quartz Crystals. We are currently looking for an experienced Sales Support Specialist to join our dynamic and high energy customer service team in providing assistance to both field sales and customers. This position will work from home with occasional meetings at our U.S. headquarters, located in Torrance, California.

As the team’s Sales Support Specialist, you will be responsible for providing sales support functions to the division’s internal and external customer base, including direct customer accounts, sales representatives and distributors. Your daily activities will include order processing, problem resolution, inventory management and processing of RMA’s, chargeback’s and sales returns.

Essential Duties and Responsibilities:

• Manage customer EDI and VCI inventory levels, deliveries, releases and invoicing
• Manage customer order processing, billing and history reporting
• Answer customer inquires, provide quotations and provide problem resolution
• Support sales rep & distribution inquires and routine reporting
• Process POS and sales rep commissions
• Inventory Management including planning, purchasing, reconciling and reporting
• Process and manage RMAs, chargebacks and sales returns
• Submit activity reports for sales, backlogs and inventory

Desired Experience and Skills:

• 3 – 5 years previous Inside Sales Support / Sales Administration / Customer Service experience.
• Proficient in SAP enterprise software.
• Experience in Electronic Component industry.
• Excellent written and verbal skills.
• Ability to manage multiple projects simultaneously.
• Bilingual in Japanese / English a plus.

Seiko Instruments USA, Inc. offers a competitive salary, an outstanding benefits package, a professional hybrid work environment and opportunities for professional growth.

Equal Opportunity Employer

Job Type: Part-time

Pay: $30.00 - $44.00 per hour

Expected hours: 25 per week

Benefits:

• Cell phone reimbursement
• Paid time off
• Paid training
• Work from home

Compensation package:

• Quarterly bonus

Schedule:

• Monday to Friday
• No weekends

Travel requirement:

• No travel

Work Location: Hybrid remote in Torrance, CA 90501