1 Customer Care Specialist Job in Rainbow, AL
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Security National Financial Corporation is Hiring a Customer Care Specialist Near Rainbow, AL
Full-time
DescriptionWhat You'll DoIn this role, you will serve as C&J's front-line for solving client's challenges with filing life Insurance assignments. This includes providing verification of insurance, issue resolution, answering questions, helping clients, keeping clients updated and more.
You will work with clients providing support using any combination of phone, email, or chat-based communication, depending on your specific team or role. The nature of what you do every day will not change...your #1 goal is to help clients eliminate the stress of filing life insurance assignments. However, every day will be different because the questions you receive will vary, and so will the solutions you provide each client. There will be no shortage of new questions you’ll receive. This will keep things interesting.
Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and prioritize appropriately. In return, you can expect job satisfaction through being that one person who saves the day for our clients. Things can move fast here, so the pace shouldn’t scare you. We still find time for a healthy dose of fun.
RequirementsWhat We'll Love About You
- Two years customer service experience
- Good data entry skills and phone etiquette are required.
- Quality communication skills.
- Letter writing skills are needed for professional email responses
- Must be able to prioritize daily tasks for efficient completion
- Dependability
- Proficiency in Microsoft Office Suite of Products: Word, Excel and the ability to learn new systems.
Job Summary
Full Time
Lending & Credit
$40k-50k (estimate)
05/19/2024
05/27/2024
securitynational.com
MCPHERSON, KS
1,000 - 3,000
1993
Public
DON PENNINGTON
$500M - $1B
Lending & Credit
Related Companies
About Security National Financial Corporation
Security National Financial provides life insurance, funeral service and mortgage loan solutions.
The job skills required for Customer Care Specialist include Customer Service, Microsoft Office, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Specialist positions, which can be used as a reference in future career path planning. As a Customer Care Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist. You can explore the career advancement for a Customer Care Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
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Assist directly or route customers to the appropriate personnel for assistance.
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Ensure to provide excellent customer service through phone, e-mail, chat, etc.
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They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
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As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
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Aside from the skills, customer care specialists should also have emotional strength.
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Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
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Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
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Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
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Step 3: View the best colleges and universities for Customer Care Specialist.
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