Support Services Specialist's primary role is to provide exceptional experience for each of our customers. The ideal candidate will be responsible for responding building reputable relationships with our customers in a professional and timely manner and often being the first line of communication and building the foundation between our customers and our Company. We are looking for a self-motivated individual team player, who is flexible, learns quickly, shares ideas, and has strong professional communication and problem-solving skills.

Provide excellent customer support through phone, email and messaging platforms.

Resolves issues efficiently and effectively or determines escalation to a more experienced team member.

Train in a compassionate and flexible manner to address each client's skill level.

Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations, while maintaining client confidentiality

Enhance training and self-help documentation for internal and external use

Clearly communicates with clients (verbally and written) while researching complex issues, troubleshooting, and status updates

Researches issues of varying complexity while working to resolve them and communicate progress with the client

Participate in QA testing and troubleshooting for product enhancements

Identify, analyzes, and implements processes, attention to fine details and/or suggests improvements

Multi task and switch focus with understanding and flexibility in a company of growth

Performs other duties as assigned/not assigned as needed.

Required Education: High school or equivalent

Pay rate is $15-$16 depending on experience

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Ability to Relocate:

• Georgetown, TX 78628: Relocate before starting work (Required)

Work Location: In person