Sector 7 LLC is Hiring a MSP & Field Team Hybrid Team Member Near Wixom, MI
Sector 7 is looking for a qualified remote and on-site IT Technician that is responsible for the Tier 1 Managed Support Queue and a support resource for onsite projects. We’re looking for someone with basic and intermediate knowledge of computer software and hardware as well as a variety of internet applications, networks and operating systems. Provide timely and accurate information to decision makers, create a positive environment for customers, and to ensure compliance with applicable accounting laws and procedures. Core ValuesOur Ideal Candidate Possesses The Following Values
Employees = #1: Employees are our number 1 priority
E=mc^2: What you do effects others
Be efficient: Inefficiency bankrupts morale & momentum
Grow upwards; Not downwards: Let's develop into our higher selves
Up, Down, Up, Down, A,B,A,B: Unlock the matrix; advance and overcome
ResponsibilitiesManaged Service Provider Functions:
Responsible for the front line of the technical SLA for our managed service customers at a Tier 1 support level. Responsible for following up on all open and/or overdue tickets assuring a resolution in a timely manner. Provide technical assistance and problem resolution for customers, as well as internal personnel, requesting technical assistance through escalations. Must have great communication skills to ensure high levels of positive customer feedback. Demonstrates a commitment to increasing customer satisfaction by delivering friendly, courteous service to clients. Maintains information within a knowledge-based computer system, including data entry of commonly reported problems, questions, and known resolutions and troubleshooting steps. Provide support as a scheduled, on-call technician during off hours.
Field Team Functions
Responsible for daily reporting of tasks and to-do's within the company's project management platform. Display pride and professionalism in maintaining self appearance, company equipment and property. Promptly deliver excellent customer service demonstrating a commitment to increasing customer satisfaction.
Onsite Functions
While onsite, must present professional in self appearance and take quality care with company and customer equipment and property. Must arrive onsite at least 15 minutes prior to scheduled customer appointments, and confirm arrival in the company chat. Responsible for clear and consistent communication in chat providing hourly updates while onsite. May assist with DC server and deployments for MSP and Hosting divisions. Communication with customers and proper support channels (i.e. Customer/Project Manager). Utilizes ticket system and documentation tools. Assist with development and maintenance of local networks.
Experience And Preferences
Set up and support workstations with computers and necessary peripheral devices (routers, printers etc.)