1 Route Driver - Federal Programs Client Liaison Job in Nashville, TN

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Route Driver - Federal Programs Client Liaison

Second Harvest Food Bank of Middle TN, Inc

Nashville, TN | Full Time

$39k-50k (estimate)

2 Months Ago

Route Driver - Federal Programs Client Liaison

$39k-50k (estimate)

Full Time 2 Months Ago

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Second Harvest Food Bank of Middle TN, Inc is Hiring a Route Driver - Federal Programs Client Liaison Near Nashville, TN

We are hiring for a full-time Federal Programs Client Liaison to join the Community Impact Department at Second Harvest Food Bank of Middle Tennessee.

Who we are: Since 1978, Second Harvest Food Bank of Middle Tennessee, a member of the Feeding America™ food bank network, has been providing food to our neighbors at risk of hunger in Middle and West Tennessee. Our mission is “to provide food to people facing hunger and work to advance hunger solutions.” Last year, we provided more than 36 million meals through our network to 420 Partner Agencies across our 46-county service area. To learn more about our work, visit our website secondharvestmidtn.org and follow us on social media.

What you’ll do:

Summary: The Federal Programs Client Liaison responsibilities include providing support to the Commodity Supplemental Food Program (CSFP), including certifying participants, providing CSFP home and high-rise deliveries directly to participating seniors, and providing program support to CSFP distribution partners. This role is responsible for adhering to all CSFP rules and guidelines and providing excellent customer service. This position supports and fosters our deep commitment to diversity and inclusion, which is the foundation for creating a culture of belonging for all personnel.

Key Responsibilities:

Adheres to CSFP program rules and regulations.

Accurately certifies and re-certifies participants in the office or in the field in the Link2Feed intake system.
Ensures all certifications are up to date.
Communicates CSFP program information to clients, distribution partners, and others in Nashville and the surrounding community.
Provides support and technical assistance to CSFP distribution partners.
Provides back-up for the Manager, Federal Programs supervisor, as needed.
Assists with distribution of Farmer’s Market Vouchers.

Transports and delivers CSFP food boxes.

Delivers monthly CSFP food boxes to participating seniors’ homes, high-rise apartments and at “pop up” locations throughout Davidson County.
Logs distributions in Link2Feed.
Submits daily inventory invoices to Manager, Federal Programs.
Operates delivery van, pallet jack, forklift, and other material handling equipment to load and unload food at the distribution center in Smyrna utilizing proper storage methods and procedures.
Maintains transportation areas and warehouse equipment in a clean and orderly manner.
Operates in a constant state of alertness and in a safe manner.

Safety and Maintenance.

Observes OSHA, state, and federal safety regulations.
Follows all company and regulatory agency safety policies.
Obeys all traffic laws and drives defensively.
Checks vehicles’ fluid levels, tire pressure and cleanliness.
Reports any unsafe equipment or working conditions to supervisor.
Maintains a clean and functional vehicle.
Reports potential safety issues, repairs, maintenance and service needs to supervisor.
Follows the regular vehicle maintenance schedule, as provided by supervisor.

Other duties as assigned.

When & Where:

Schedule:
- Monday – Friday, 6:30 AM – 3:00 PM.
- Occasional evenings and/or weekends may be required for meetings or special events as well as responding to issues, outside of normal working hours (e.g., disaster response, community events, etc.).

Travel:
- Routine daytime travel required within the local service area.
- Current driver’s license with copy of current auto insurance and acceptable Motor Vehicle Record (MVR) results required.

Flexibility: Our flexible work program is a strategic tool to achieve organizational goals, empower employees to do their best work and foster engagement by supporting high performance, business continuity as well as wellbeing and work-life-balance. WorkFlex arrangements are complex and specific to individuals and roles.

Essential business/ first responder: In instances of a federal, state or locally declared emergency, Second Harvest is typically considered an essential business service and emergency responder. All employees may be required to perform regular or emergent duties on-site. Employee safety is balanced with business and community necessity. Some positions are more likely to be required on-site than others.

Is this you?

Education: High School Diploma (or equivalent) required. Valid Vehicle Operator’s Driver License, Class D required.
Experience: 1 year of experience professionally driving commercial vehicles and making deliveries, or 1 year of experience working with seniors and/or working with clients in a social services program required.

Skills & Capabilities:
- Maintains a valid Class D Operator’s Driver License (a CDL endorsement is not required).
- Safe and proper operation of commercial vehicles and loading/ unloading with material handling equipment ranging from delivery van, forklifts, pallet jacks and dollies. Utilizes proper physical lifting techniques in accordance with warehouse operational methods, procedures, policies, rules, and regulations.
- Applies, interprets, and explains policies and procedures as needed through work with external partners.
- Reads maps, utilizes GPS systems, and plans and organizes work to meet route schedules and timelines. Ability to navigate commercial vehicle in non-traditional environments in execution of city and rural routes.
- Productive within various environments, including outdoors, warehouses, and climate-controlled areas with seasonally ranging temperatures in freezer and cooler cold food storage zones.
- Fulfills physical demands of loading/ unloading responsibilities, including consistently lifting, pushing, pulling, and carrying objects up to 35 pounds.
- Works independently as well as a part of a team. Collaborates as an effective team member by establishing and maintaining productive professional relationships with co-workers, program partners, program participants and the public.
- Customer service skills involving active listening, reporting issues/ concerns internally and remaining flexible to adapt to external partner needs.
- Operates computer tablet and client tracking software.
- Maintains documentation and records.
- Cultural competence in working with diverse populations, especially when delivering food to address hunger and populations experiencing food insecurity. Makes referrals to main distribution center for emergency food assistance needs.
- Makes accurate mathematical calculations and performs basic math.
- Utilizes correct English usage, spelling, grammar, punctuation, and mathematical concepts.to communicate both orally and in writing in a clear and concise manner.
- Makes accurate counts, general addition/ subtraction abilities to make mathematical calculations.
- Consistent, dependable, and reliable work ethic and regular attendance.

Competencies: Attention to detail, Result orientation and execution, Quality improvement, Customer service

Other requirements: Our pre-hire process requires acceptable results from the following: professional reference feedback, criminal background, Motor Vehicle Record and a pre-employment drug test and physical. Current Driver’s License and automobile insurance are also required. Criminal backgrounds are evaluated on a case-by-case basis considering several factors (timing, frequency, severity and job relation).

What Second Harvest has to offer:

Work with a purpose: As one of middle Tennessee’s largest nonprofits, our local hunger relief work is uniquely rewarding, hands on and solutions oriented. We are innovative, mission-focused, diverse, collaborative, values-driven and focused on results. A career with Second Harvest ensures that you not only earn a paycheck, but also help your local community through meaningful work. If you are passionate about serving your neighbors in need and are committed to our mission of ending hunger, we invite you to join our 120 person team in the fight against hunger, as we work to achieve our vision of a hunger free community.

Award winning workplace: we are a best-in-class workplace because we are passionate and people focused – we listen, respect, care and challenge each other, so that our neighbors can count on us. Our employees have identified us among The Tennessean’s Top Workplaces eight times based solely on employee surveys and feedback. We are invested in our team and offer frequent whole-person wellness opportunities through our Harvest Wellbeing Program. We focus on staff physical and mental health, financial empowerment, personal and professional development as well as social and community engagement. There is ample opportunity to be engaged, have work-life-balance and grow with Second Harvest.
Compensation & Benefits: Second Harvest is proud to offer rich and affordable total compensation packages. Full-time employment includes 34 days off, medical (employee-only is 100% employer paid), dental, vision, 403b retirement (up to 3% match, 5% base, length of service vesting), disability insurance (short and long term) and long-term care insurance.
DEIB & Equal Employment Opportunity: we celebrate and value diversity, equity, inclusion and belonging. We are intentionally working to diversify our team so that our employees reflect the diverse communities that we serve. Candidates from historically underrepresented groups are encouraged to apply! Our goal is to attract, develop, retain and promote a talented and diverse workforce in a culture where all employees will contribute to their fullest potential. We provide equal employment to all applicants and employees regardless of race, religion, color, gender, disability, national origin, ancestry, age, veteran status, sexual orientation, genetic information or other legally protected characteristics.

Think this sounds like a role and workplace where you would thrive? Apply now!