Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-family residential assets (SFR). Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to select markets across the US. The company provides all aspects of sourcing, acquisition, and property management services for its clients. Second Avenue is a growing company and has approximately 180 employees with major offices in Chicago and Tampa.

We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com

Job Summary

The Resident Support Specialist works on our property management team, assisting residents with all leasing documents, move in funds, and the new resident move-in process. In this role, you will be responsible for ensuring the accurate and efficient processing of applications and leases, as well as maintaining compliance with relevant regulations and laws. The ideal candidate might have some property management or leasing experience however, this is not required. Additionally, the candidate should possess excellent customer service, communication, and problem-solving skills, as well as a strong attention to detail.

Role Responsibilities

• Process lease applications, move-ins, and files accurately and completely.
• Answer inbound phone inquiries from customers providing quality and accurate responses managing and resolving customer complaints
• Route calls, emails, and tickets to appropriate back-office individuals and groups as needed
• Responsible for all communication with the applicant throughout the lifecycle of the application process (approval, lease signing, move-in scheduling) and may include email and provide excellent customer service to all residents and prospective residents.
• Represents the company to prospective applicants, real estate agents and brokers in a courteous and professional manner, always putting customer service first
• Maintains confidentiality and adheres to regulations such as the Fair Housing Act
• Work closely with Market Managers, Leasing Teams, and interact with other departments daily.
• Maintain a working knowledge of landlord/tenant law and provisions in standard lease documents.
• Assist with monitoring and analyzing reporting to manage performance metrics.
• Complete all training requirements in a timely manner.

Candidate Qualifications

• Experience in residential property management helpful but not required.
• High school diploma or equivalent required.
• Strong organizational and time-management skills.
• Ability to make quick and effective decisions and handle resident issues.
• Strong attention to detail and ability to identify, analyze, and resolve issues.
• Ability to use a computer proficiently, including Microsoft Outlook, Word, Excel, and property operating/accounting software.
• Excellent customer service and interpersonal skills.
• Professional verbal and written communication skills.
• Ability to exercise independent judgment and maintain confidentiality.
• Ability to adapt to changing business needs and processes.

Professional Skillset

• Ability to use a computer proficiently, including Microsoft Outlook, Word, Excel, and property operating/accounting software.
• Propertyware or similar Property Management software experience preferred.
• Ability to learn new systems and technologies.
• Excellent customer service and interpersonal skills.
• Professional verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to make quick and effective decisions.
• Ability to identify, analyze, and resolve resident issues.
• Ability to be flexible and quickly adapt to changing business needs and processes.
• Desire to meet goals and deadlines.
• Ability to exercise independent judgment and maintain confidentiality.

Benefits

• Medical, Vision and Dental Insurance
• Employer Paid Short Term and Long Term Disability Insurance
• 401k
• Paid Holidays and Vacation

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.