Job ID: 11980
Location: S. Seattle - Georgetown Campus
Full/Part Time: Full-Time
Regular/Temporary: Regular
About Us
We are a district of three distinct colleges-North Seattle College, Seattle Central College, and South Seattle College-and five specialty training centers. Which makes us the largest and most diverse community college district in the state of Washington, we are leaders in change and innovation.
As a Seattle Colleges employee, you will have the opportunity to contribute to the passionate work of Equity, Diversity, and Inclusion as we work against systemic racism. Additionally, you will gain the rewarding experience of contributing to the success of an open-access learning institution that prepares students for life and work, fostering a diverse, engaged, and dynamic community.
Seattle Colleges staff and faculty also enjoy a competitive benefits package, professional development opportunities and enrichment experiences in areas of their choice including, committee, workgroup, and affinity group opportunities. To learn more about our excellent benefits offerings please see our benefits overview here: Seattle Colleges Employment Benefits
Position Summary
Applications must be submitted no later than September 26, 2022
Salary for this position is $39,016.11 - $50,563.59 Annually (DOE)
Do you have a passion for supporting training and employment opportunities for diverse communities? Do you thrive on interactions that support student learning? Do you want to join a successful team that is professional, diverse, energetic, and student-centered?
South Seattle College's Georgetown campus is building a new model for the future and seeks a candidate with strong student/customer service skills and administrative office experience to join our team. The Program Coordinator is a full-time, classified position in the Enrollment Services and Instructional divisions of South Seattle College's Georgetown campus. This position reports directly to the Program Manager, coordinates work with the Enrollment Services Manager, and is responsible for carrying out specific standard operations and functions of these departments. The Program Coordinator serves as first point of contact for prospective and current students, and the public and provides comprehensive assistance with the enrollment process, including registration, tuition and resource and referrals. This position also supports specific administrative back-office functions using tools such as Liquid Office, excel spreadsheets and the online database system ctcLink PeopleSoft.
Application Procedures:

• Attach current Resume
• Attach cover letter addressing how your background intersects with the job
• Required application materials must be completed and submitted online

Notice to Applicants:
Please note that Seattle Colleges is working under hybrid remote and on-site operations, pending public health guidance and business needs. Per CDC and WA Public Health directions, at this time we will be practicing social distancing and holding interviews virtually using video conference or teleconference options. As such, if you are selected for interview, please be prepared to hold your interview virtually.
Per Governor Inslee's Proclamation 21-14.1, employees of higher education and healthcare institutions must be fully vaccinated against COVID-19 no later than October 18, 2021, unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. Updated information about how to provide proof of vaccination or request a medical or religious accommodation will be posted as soon as it is known.
This is an on-campus, in-person role with some options for occasional remote work.
What you will be working on:

• Serve as first point of contact for Georgetown campus. Provide front desk enrollment customer service; Assist students with online, in-person and batch quarterly registration, schedule, parking, and tuition processes.
• Enter, change, update student information in the CTCLink student management system
• Refer students, staff, and partners appropriately through a working knowledge of Georgetown and SSC departments and staff.
• Share responsibility for answering incoming inquiries (phone, email, chat, live) and assisting callers with accurate information in a professional and courteous manner.
• Assist the Enrollment Manager as needed with enrollment reports and add/drops to ensure proper registration (Fee pay status, residential status) and tuition balances.
• Assist the Instructional Program Manager as needed with fiscal and instructional functions such as travel, inter-departmental and Credit card transactions, supply/materials ordering, invoice tracking.
• Provide and receive back up as a team member for vacation/sick leave.
• Coordinate logistics for program meetings and events (e.g., Advisory, Grants, etc.)
• Perform functions in and continue ongoing training in the ctcLink PeopleSoft system.

What you bring as a candidate: (Any Equivalent Combination of Knowledge, Skills, Abilities, Education and Experience)

• High school graduation or equivalent AND two (2 years of work in a customer service industry or equivalent education/experience.
• Ability to organize, prioritize and work independently under pressure within a multi-task environment.
• Strong customer service skills with the ability to interact with students, staff, and faculty in a welcoming and professional manner, in person, by phone and by email.
• Ability to communicate effectively in written and oral format.
• Demonstrated ability to work with multi-ethnic and culturally diverse populations.
• Experience with MS Office software (Excel, Work, Outlook) to prepare reports, compose business correspondence and respond to student email requests.
• Ability to work occasional evenings or weekends during peak times

Accommodation Statement
Seattle Colleges follows the Americans with Disabilities Act (ADA) and provides the following information as a guideline for applicants:

• Ability to operate office equipment
• Ability to read and verify data and prepare various materials
• Ability to exchange information on the phone or in person

Notice of Non-discrimination Statement
Seattle Colleges is committed to the concept and practice of equal opportunity for all its students, employees, and applicants in education, employment, services and contracts, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodations will be made for known physical or mental limitations for all otherwise qualified persons with disabilities. Further, the Seattle Colleges is committed to ensure that all employees and students work and learn in an environment that fosters mutual respect and professionalism, free from all forms of "bullying" behaviors, including "cyber bullying".
Inquiries regarding compliance and/or grievance procedures may be directed to the college's Director of Legal Compliance:
1500 Harvard Avenue Seattle, WA 98122-3803
(206) 934-3873
Seattle Colleges is committed to recruiting dedicated faculty and employees who together create a welcoming academic climate that reflects the diverse