KEY REQUIREMENTS (DO NOT APPLY UNLESS YOU SPECIFICALLY POSSESS THE BELOW EXPERIENCE)

• 2 years of experience in operations management
• 2 years of experience managing multiple large teams (of 4 people or more)
• 2 years of experience using project management software

Bonus

• Experience in the construction/roofing industry is an advantage

Salary/Package

• $100,000 - $130,000
• Full-Time
• Company stipend for Medical benefits
• Company Truck
• Quarterly/Annual Performance Incentives
• Relocation Package Provided

*This position is for Orem, UT and would require relocation to the area*

The Role - Operations Manager

The Operations Manager role at our client’s company oversees all operational aspects, including removing and reinstalling roofing operations, customer service, human resources, and administration. Responsibilities include managing P&L, budgets, and personnel training while driving sales strategy and ensuring compliance with industry regulations. Strong leadership, analytical skills, and integrity are essential for success in this role.

Core Responsibilities

• Eliminate bottlenecks and backlogs
• Run weekly meetings with construction management to ensure projects are on track and resolve any issues.
• Oversee permitting/engineering contractors, project approvals, and service dispatch practices.
• Analyze systems and processes and optimize them.
• Provide advice, guidance, and direction to managers, establishing short and long-term goals, and taking responsibility for profit/loss in the organization
• Lead communication efforts in assigned markets, overseeing overall operational, management, and financial responsibility.
• Maintain transparency in communications both internally and externally.
• Navigate customer relations issues and coach team members to adapt to have a more proactive approach to prevent issues and complaints.
• Stay informed of competing construction/roofing markets and provide reporting and analytics to leadership.
• Ensure all projects are administered at the highest level of compliance, supervising project managers and office staff toward revenue goals.
• Co-create, design, develop, implement, and assess project management procedures, quality control, and safety methods.
• Participate in weekly sales and leadership meetings, taking a leadership role in dispute resolution, and assisting in training.

About You

• You love finding bottlenecks and eliminating them
• You have a track record of optimizing processes
• You are a forward-thinking leader, adept at problem-solving and fostering innovation
• You communicate well at all levels and are skilled in navigating customer relations issues while maintaining a customer-centric approach and fostering collaboration and transparency within the team.
• You have an analytical approach capable of leveraging data for informed decision-making and facilitating clear and concise communication with both internal stakeholders and external clients.
• You are committed to delivering results of exceptional quality and customer satisfaction through proactive communication and collaboration across all levels of the organization.
• You excel in dynamic/agile environments by fostering open dialogue and trust among team members, while upholding professionalism and transparency in all customer interactions.

About the Client

At King Roofing, our story is rooted in a passion for construction and a dedication to exceptional service. Founded by individuals with diverse backgrounds in construction management, business, software, and marketing automation, we bring a wealth of experience to every project. Focusing on customer satisfaction and clear communication, we set ourselves apart in the roofing industry. Our team is comprised of individuals who prioritize integrity and customer-centricity, ensuring that every job is completed to the highest standard. King Roofing is guided by our core values of proactive communication, personal accountability, integrity, and a commitment to excellence, and we hold ourselves to the highest standards. We believe in transparency, accountability, and going above and beyond to make things right for our customers. At King Roofing, we're not just committed to doing a good job – we're dedicated to achieving greatness and delivering unparalleled service to every customer.

Job Type: Full-time

Pay: $100,000.00 - $130,000.00 per year

Benefits:

• Health insurance

Experience:

• Operations management: 2 years (Required)
• managing large teams (4 or more): 2 years (Required)
• using project management software: 1 year (Required)

Work Location: In person