Description

SUMMARY

The Door Person is responsible for creating an exceptional guest experience by warmly welcoming guests and maintaining the lobby and Porte Coche. Must have a great personality, be friendly and like people.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Offers assistance with vehicle doors and luggage upon guest arrival
• Escorts incoming guests to their rooms while offering information about the hotels outlets and amenities
• Greet visitors and guests on departure, wishing them a pleasant journey
• Complete all items on the daily checklist
• Must ensure the front drive and lobby are clean, organized and tidy
• Is knowledgeable of all hotel and conference center services and amenities
• Ability to communicate customer needs
• Follow up with front office team members on daily shift and individual duties
• Responsible for maintaining Porte-cochere/lobby appearance while on duty
• Deliver service at a level that exceeds guest expectation
• Perform related services, such as calling taxicabs, assisting handicap and carrying packages to resident apartments
• To park guest cars in the hotels allocated car parking spaces
• Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently, and accepting changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guests and patrons
• Maintain an efficient system of communication between the Front Office and other departments, with particular regard to guest arrivals and departures
• Maintain cleanliness of car and golf carts
• Complete additional duties as assigned by the Bell Captain or Front Office Manager(s)
• Ability to act independently with minimal supervision
• Support safe work habits and contribute to a safe working environment at all times
• Perform other related duties as requested by the supervisor

Qualifications

QUALIFICATIONS, SKILLS & ABILITIES

• Requires good communication skills, both verbal and written
• Exceptional organizational skills
• Must be willing to work a variety of day/night and weekend shifts
• Punctuality and regular and reliable attendance
• Interpersonal skills and the ability to work well with co-workers and the public

EDUCATION AND/OR EXPERIENCE

• Two year’s related hotel/resort industry experience and/or training
• High school or GED graduate

LANGUAGE SKILLS

• Ability to read, comprehend and provide instructions, both written and verbal
• Ability to effectively present information to individuals and all sizes of groups (i.e. clients, customers, guests, associates, managers etc.)

CERTIFICATES & LICENSES

• Must provide valid document(s) to work in the US
• Valid California Driver License is required

WORK ENVIRONMENT
The work environment at Resort ranges from winter time lows of 30 degrees to summer time highs to 80 degrees. While performing these duties the employee may be exposed to outdoor and inclement weather conditions.

PHYSICAL DEMANDS
While performing the duties of this job, the employee must be able to:

• Use hands to finger, handle, or feel; and talk or hear
• Specific vision abilities required by this job include close vision
• Lift 25-50 lbs.
• Stand and walk for long periods of time
• Reasonable accommodations made to enable individuals with disabilities to perform the essential functions