Food Runners interact with guests, fellow employees, and supervisors in a polite, courteous manner to ensure excellent service is the result of every interaction. Food runners deliver all food menu items and accurately describes them to the guests. Food runners are a liaison between the front of house staff and chefs.

• Familiarizes with service standards for the restaurant, especially table setups, beverage service and pre-busing of tables.
• Cleans and resets tables in accordance with established procedures and sanitation guidelines.
• Stocks all mise en place before, during and after service to ensure that the service team has all the tools necessary to fulfill their roles.
• Performs immediate cleaning function of the restaurant, floors, carpet, and service stations during business hours and when in the interest of preserving the guest experience.
• Performs customer service duties as assigned such as bread service, water and non-alcoholic drink service, coffee and tea service, replacement of silverware between courses amongst other things. Communicates with host for seating needs and any guest service issues.
• Works closely with the chef to prepare all garnish, underliners, and special plating setups.
• Must have intimate familiarity with all menu items to ensure items that leave the kitchen are prepared accordingly and presented as planned.
• Transports all food items from the kitchen to the guest both through hand-carried technique or with trays when appropriate.
• Organizes and polishes plates and serving utensils in the expeditor station. Explains in detail all food items to the guest.
• Monitors and ensures cleanliness of all place settings, tabletops, seats, and floor.
• Leaves money or guest checks on tables.
• Polishes glassware, silverware, and china.
• Works with safety as a priority and follows department and company safety standards.
• Stock and maintain side stations.
• Check all silverware for cleanliness, defective pieces.
• Ensure all dishes match the dupe including modifiers and special requests.
• Check quality of plate presentation and garnish as necessary.
• Communicate with wait staff regarding guest requests.
• Set up the line for service of each meal period.
• Complete opening/closing & weekly side work duties.

Experience, Education, & Certifications

• At least 2 years working as a Food Runner in a high volume, fine dining restaurant.
• Current Massachusetts Food Handler Card.
• Current Massachusetts Alcohol Server Training Certificate.

Skills

• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, or dividing.
• Ability to effectively deal with internal and external customers and staff, some of whom will require elevated levels of patience, tact, and diplomacy.

Physical Demands

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds/25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

Additional Requirements

• Ability to work evenings, weekends, and holidays, as needed.

As an important member of our team, you’ll be eligible for:

• Health, Dental, and Vision insurance
• Free Parking
• Competitive Pay - highly motivated Food Runners earn upwards of $600-$800 weekly.
• Wages are based on the expected average earnings of regular hourly rate plus tips for a full-time employee.

The employee is expected to adhere to all company policies and to function as a role model. This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Carver Road Hospitality reserves the right to make changes to the above job description and all other duties assigned. Nothing herein shall restrict Carver Road Hospitality management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time. We are an equal opportunity employer and value diversity and inclusion.