11 Customer Service Supervisor Jobs in Streetsboro, OH
Sealed Air is Hiring a Customer Service Supervisor Near Streetsboro, OH
Streetsboro, OH, US, 44241
If you are a current employee click here to apply.
SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.
Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society. At SEE, we are creating a community of inventors, problem solvers, and future makers who are passionate about fulfilling our purpose.
SEE generated $5.3 billion in revenue in 2022 and has approximately 16,300 employees who serve customers in 120 countries/territories. To learn more, visit www.sealedair.com.
The Customer Service Supervisor is directly responsible for leading and managing Customer Service Operations to achieve performance excellence in the delivery of outstanding service for our customers. You will be responsible for leading and developing a team of 3-15 Customer Service professionals.
This role is considered as a "flexible worker" which means that you are required to work on-site a minimum of two days during our core working days which are between Tuesday, Wednesday, and Thursday. Other days are remote or WFH.
- Leads, manages and coaches their team, to Deliver an Effortless Customer Experience. Ensures meaningful professional development occurs for CS staff members to enable them to be high performers in their roles and/or able to develop career pathways throughout Sealed Air organization.
- Sets direction for CSPs including a commitment to constantly exceed the needs of customers. Clearly understands, communicates and executes Sealed Air's World Class Customer Service vision and culture. Actively role models, promotes and reinforces SEE core values, strategic initiatives and code of conduct with CSPs
- Drive global initiatives in the region, such as Voice of the Customer, Business Continuity, Customer Service Excellence (CSE) training, and Reward & Recognition programs.
- Actively partners with all divisions and functions in the spirit of ingenious collaboration to accomplish mutual goals to drive successful execution of business improvement and innovation initiatives and support corporate goals
- Effectively lead change management programs and initiatives in the region to improve commercial value-add of customer service activities in the region supporting SEE competitive advantage
- Utilize the Global KPIs for Customer Services, to ensure the CSP's receive the coaching and training they need to meet/exceed expected performance levels, with actions and programs aimed at continuous improvement.
- With regional Director of Customer Services, management of customer service expense budget
- Build relationships through positive communication with all stakeholders - internal and external and works to leverage the collective resources of the function to optimize customer satisfaction and value to Sealed Air.
- Strive for excellence in exhibiting the Sealed Air leadership behaviors and promoting a winning performance culture
- High level of computer literacy & knowledge of Enterprise Systems (SAP)
- Recognized significant accomplishments in previous roles including exemplary leadership.
- Ability to travel occasionally within the region.
- Strong empathy for customers. Dedicated to high levels of customer service and meeting the needs of external and internal customers.
- Comfortable operating with some ambiguity within a matrix environment and potentially conflicting priorities to deliver overall best outcomes.
- Superior communication skills effective at all levels of a diverse organization. Demonstrated ability to work effectively with other functions & divisions in an interdependent organization to develop and achieve common goals.
- Leadership skills with proven record of successfully coaching individuals and teams to strengthen the organization
- A passion for developing and motivating individuals to achieve their potential
- A positive passion for leading change management.
- Solid process and project management skills. Understands complex workflows and has the ability to find ways to simplify them. Knows how to efficiently organize people and activities, set priorities and maintain focus accordingly.
- Strategic Agility and ability to adjust to effectively deliver required results
- Business acumen to understand commercial drivers to financial success
- Good analytical and problem-solving skills
- A proven track record of meeting/exceeding goals
Requisition id:46373
Relocation:No
The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.
*Please be cautious of fraudulent recruiting efforts using the SEE name or logo. SEE will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at [emailprotected].
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WHY WORK AT SEALED AIR?
It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air's global resources and expertise.
Corporate sustainability. It's about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.
Customer Success. Meeting our customers' needs. At Sealed Air it's more than a goal, it's an integral part of our business practices, our innovative solutions, and our values.
Leaving our communities better than we found them through dedication of time, talent and resources.
Nearest Major Market: Akron
Nearest Secondary Market: Cleveland Job Segment: Supply Chain, Project Manager, SAP, ERP, Operations, Customer Service, Technology
Job Summary
Full Time
Durable Manufacturing
$63k-82k (estimate)
03/14/2024
07/03/2024
sealedair.com
CHARLOTTE, NC
15,000 - 50,000
1960
Public
EDWARD L DOHENY II
$3B - $5B
Durable Manufacturing
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About Sealed Air
Sealed Air provides food safety and security, facility hygiene and product protection solutions.
The job skills required for Customer Service Supervisor include Customer Service, Problem Solving, Leadership, Coaching, Initiative, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.
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