Daily Operations

Work to provide stable collaboration tools and deliver continuous improvement of the tools,

including:

• Collaborate with key business users to proactively communicate the status of ongoing

issues and developments within SLA;

• Work effectively with third party vendor resources as required for application

support/enhancement development;

• Build productive relationships with peers and business partners;

• Collaboratively work with internal employees, vendors and consultants to effectively

implement solutions;

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by those

assigned and are not an exhaustive list of all responsibilities, duties, and skills required.

Pg 2 of 4

• Regularly and critically review processes and procedures with a view to improving quality,

simplicity, efficiency and/or effectiveness across all aspects of I&T and the business;

• Adhere to governance and suggest ongoing improvements to existing governance to

ensure compliance;

• Ensures documentation is kept up to date and relevant;

• Apply appropriate best practice to all aspects of IT Service Delivery, in line with I&T

standards;

• Promotes best uses of the tools available by meeting with relevant business colleagues

and through communities;

• Enhances and delivers systems that are in alignment with the I&T vision/strategy.

2

Projects and Business Change

Involved in projects and minor/major enhancements (following the change process, defining

requirements, business cases and following the project lifecycle), including:

• Effectively lead in soliciting and gathering requirements (user requirements, business

process requirements, and performance requirements) from business users using

appropriate mechanisms and following I&T standards;

• An example of a potential enhancement would be to consult and advise the business on

the best ways to utilize the tools/structure SharePoint sites and get the most out of the

technologies available; gathering requirements, creating design and delivering SharePoint

solutions using the tools available in alignment with the governance;

• Document requirements and design for solutions;

• Ensure application documentation is kept up-to date;

• Deliver projects/tools that are part of the Digital Workplace, providing business benefit

and an enhanced user experience.

3

Workplace and User Experience

Work across the team to promote best practice/use of the available collaboration tools and

provide guidance to enhance the workplace and user experience, including:

• Work with the Adoption and Engagement team to suitably communicate/promote the

use of the collaboration tools available;

• Gather requirements and come up with ways to improve user experience across the

collaboration tools;

• Create and promote use cases, tips and tricks etc.;

• Create training documentation as well as delivering training where required;

• Actively participate in user communities to drive best usage practice and ensure

governance is being adhered to;

• Work with the business to deliver suitable collaboration sites that allow for effective

collaboration.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by those

assigned and are not an exhaustive list of all responsibilities, duties, and skills required.

Pg 3 of 4

4

QMS

Effectively follow global I&T procedures as defined by our Quality Management System (QMS).

5

Technical Knowledge

Maintain a working knowledge of current technologies and best practices related to collaboration

tools.

Position Qualifications and Experience Requirements: Provide hiring requirements for the

specified position, including educational, experiential, and competency requirements necessary for the position.

Education Bachelor’s degree or equivalent; education preferably concentrated in IT, Engineering or

Science; Master degree or post graduate coursework is preferred

Experience

• Technical training in vendor specific technology preferred

• 3-5 years' IT experience including specific experience in business systems analysis

• Deep understanding of and practical experience in Microsoft SharePoint

• Experience of using and an understanding of other Microsoft O365 collaboration tools,

including but not limited to: Teams; OneDrive; Stream; Delve; Power Platform and

other third party tools that supplement e.g. Nintex, ShareGate

• Experience operating with outsourced service providers in an international context

• In depth knowledge and experience of SharePoint (preferably SharePoint Online) and

O365 Groups

• Computer literacy with Microsoft Office products, such as Project, PowerPoint,

SharePoint, Excel, and Visio

• Demonstrable experience in documenting requirements and formal testing

• Knowledgeable with all aspects of the SDLC (Systems Development Life Cycle) and agile

methodologies

• Experience of a highly regulated IT environment or good documentation culture,

including formal change management processes