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Scrapbook.com is the most visited papercrafting website and store in the world, happily welcoming millions of crafters every month. At Scrapbook.com, we are passionate about empowering beautiful, meaningful, handmade creation and everything we do is focused on that. In the digital age, living a handmade life is more important than ever. Crafting makes you happier, healthier and more connected and we're here to help you create.
Important Note about Working at Scrapbook.com:
Scrapbook.com isn’t for everyone. We hold ourselves to a higher standard than most. You will be expected to embrace the Scrapbook.com culture and embody our company’s core values.
Before you apply, be sure you share Scrapbook.com’s core values.
How this position fits at Scrapbook.com: Full-time, M-F, In-House
As the Tech Support Specialist, you will work on-site, full time, at our headquarters in Gilbert, Arizona. The mission of the Scrapbook.com Tech Support Specialist is to support colleagues' technology needs via email, phone, chat, and in-person and to maintain the functionality of computers, printers, network devices, and internet services that allow colleagues to be effective in their roles. Core priorities for the role are as follows:
Outcomes:
*
You Value:
You Exemplify:
Technological Expertise: You are experienced working with and troubleshooting Windows, Macs, printers, networks, and other devices, as well as common desktop software usage and troubleshooting.
Technical Proficiency: You are an expert in Windows, Mac, network setups, and peripheral devices. Knowledgeable in office software and cybersecurity.
Problem Solving: You have quick and effective problem resolution skills, with a knack for creative solutions and efficient troubleshooting.
Adaptability: You are comfortable with fast-paced changes, learning new technologies, and juggling multiple tasks under tight deadlines.
Communication Skills: You have strong verbal and written abilities to simplify technical language for non-technical audiences. Proficient in documentation and support guide creation.
Customer Service Orientation: You are patient and have an empathetic approach to support, with a history of excellent customer interactions. Ability to maintain professionalism and manage expectations under pressure.
You Meet the Following Requirements:
Relevant Technologies:
Windows, Mac, iOS, Android, Linux, printers, Google Workspace, Microsoft Remote Desktop, OpenVPN, Jira Service Management, Slack
Benefits:
We offer a comprehensive benefits program to eligible employees, including:
Job Type: Full-time
Benefits:
Experience level:
Schedule:
Application Question(s):
Education:
Experience:
Work Location: In person
Full Time
$64k-83k (estimate)
04/12/2024
05/14/2024
scrapbook.com
Gilbert, AZ
100 - 200
The job skills required for Tech Support Specialist include Customer Support, Customer Service, Troubleshooting, Problem Solving, Communication Skills, Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Tech Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Tech Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Tech Support Specialist positions, which can be used as a reference in future career path planning. As a Tech Support Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Tech Support Specialist. You can explore the career advancement for a Tech Support Specialist below and select your interested title to get hiring information.