Provide technical support on network solutions for customers, installers and repair technicians.

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Keep records of all conversations in our call center database in a comprehensible way

Follow up with customers, provide feedback and see problems through to resolution

Utilize excellent customer service skills and exceed customers’ expectations (Customer Centric)

Follow communication “scripts” when handling different topics

Track, route and redirect problems to correct resources

Skills/ Qualifications

Must have basic networking experience including a good understanding of routers, switches

6 months experience in a customer support role

Basic understanding of ISP technologies (Cable/Fiber/DSL/4G/5G)

Basic understanding of IP addressing including Static and DHCP configuration

Strong customer-facing and communication skills

6 months in troubleshooting basic network

Good computer skills including familiarity with Microsoft office suite

Ability to multitask

A , CompTiA Network qualifications a plus

Pay and Work Hours:

$20.50 per hour

Hours of Operation are 7 days a week 24 hours a day

Schedule bids are 5-day 8-hour shifts

100% attendance and schedule flexibility (every 6 months shift bids)

Availability is based on business needs and performance.

Why Choose ARCSmart?

We love to promote from within!!!

Family Environment

Paid Training

Game area

Quiet Room

Job Type: Full-time

Job Type: Full-time

Pay: $17.00 - $20.50 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift

Experience:

• Network support: 1 year (Required)

Work Location: In person