Job Summary

Community Resource Librarian - HOURS MAY VARY

Provides information services; assists in delivery of programs, services, and / or projects ; links families to needed supports and services at libraries and Family Resource Center s (FRC s ).

Primary responsibilities fulfilled at a public library or in the community that serves customers of all ages. This position is on-call;

hours and location of work will vary to best serve the needs of the library customers.

Essential Duties

Provides information services including library and human services resources to customers of all ages.

Assists with administrative duties such as, but not limited to filing, data entry, and appointment scheduling; records in FRC database;

handles phone calls; staffs FRCs during designated hours; and provides basic FRC information over the phone.

Provides support, guidance, and general monitoring so families remain housed and helps to identify and problem solve barriers to housing stability.

Participates in local collaborative and interagency planning meetings.

Coordinates services and resources to families.

Makes appropriate referrals for services for individuals and families and coordinates follow up to referrals with service providers .

Demonstrates knowledge and understanding of human behavior, cultural diversities, and language barriers to ensure equitable service delivery.

Responds to customer concerns and disputes; resolves issues if possible, o r refers t o supervisor.

Works in all branches of the Li brar y system as the needs of service dictate.

Must work the days and hours necessary to perform all assigned responsibilities and tasks, including evenings, Saturdays, and Sundays.

Minimum Qualifications

Requires a minimum of a High School diploma degree - AND - 2 years of customer service , library, and / or health and human services experienced .

Excellent interpersonal communication, customer service and problem-solving skills are needed.

Selection Process

Selection for this position will be based on a minimum qualifications screening and rating of training and experience. Top candidates will be forwarded to the hiring manager or supervisor for consideration for interview and / or additional assessments.

Final selection will include a background check and approval by the County Board.

Last updated : 2024-05-07