Scorpion Harley-Davidson, is seeking a positive and energetic BDC Internet Specialist to delight our guests, convert leads, and drive customer loyalty! If you are an exceptional listener, an ace on the phone, and have handled internet sales leads, we want to talk to you! Throw in a passion for motorcycles and powersports and you may just be the perfect fit for this team!

Responsibilities

• Develop an understanding of Harley-Davidson motorcycles by studying characteristics, capabilities, and features between models
• Manage incoming phone calls and internet leads with requests about Harley-Davidson Motorcycles
• Confirm sales appointments and perform long-term follow-up on all unsold customers
• Answer incoming calls & respond to internet inquiries promptly with courtesy, honesty, accuracy and professionalism - If you cannot answer the question, make an honest effort to ensure you get the answer from the right source (no matter what they need)
• Communicate effectively with customers according to their preferred method of communication (phone, email, text) with exceptional email/writing skills
• Customer follow up and retention- Follow up with all unsold prospects daily and stay in contact with sold customers
• Data Entry- Maintain accurate and thorough customer information and all interactions with guests into the CRM

Requirements

• Previous call center / customer service experience strongly preferred
• Outstanding communication skills both verbal and written (including exceptional email skills)
• The willingness to follow up, and follow-up again, with customers (Persistently Patient)
• Internet savvy, great computer skills, and exceptional organizational skills to keep track of all leads
• Must submit to a background check and drug screening

What Scorpion Harley Davidson Offers You

• Healthcare, Dental, & Vision Insurance (we pay a very generous portion of the employees medical premium!)
• Life and disability insurance
• Generous Vacation/PTO Plan
• Employee discounts on purchases
• Dedicated leadership team who supports and cares for employees
• The opportunity for growth and a solid long-term career...we promote from within!!
• Pay: $15hr a bonus for every appointment set that shows up
• And more…

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Schedule:

• 10 hour shift
• Day shift
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay

Experience:

• Call Center: 1 year (Preferred)

Ability to Relocate:

• Chandler, AZ 85226: Relocate before starting work (Required)

Work Location: In person