INTRODUCTION

Established in 1998, Scooters Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter’s Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core; sustainably sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter’s Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

DESCRIPTION

The Store Leader is responsible for all staffing, sales and operations in a Scooter’s Coffee location. This role builds and leads a friendly, service-oriented barista team, sets a high energy workplace, drives sales, increases profit and demonstrates an engaged management style. The Store Leader exemplifies Scooter’s Coffee core values. 

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensure consistent and quality customer experience through proper staffing, execution of brand beverage recipes and techniques and fostering the Scooter’s “Amazing” customer service experience
• Maintain store appearance, cleanliness, visual merchandising standards, food safety standards and equipment
• Interview, hire, train and develop staff to demonstrate all company standards in customer experience and operations
• Provide ongoing performance feedback and development for teammates, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance
• Maintain accountability in teammates using progressive discipline process and maintain partnership with VP of People Solutions and when necessary, make termination decisions
• Determine daily and weekly staffing requirements based on business need and create work schedules accordingly
• Implement a varied schedule to develop teammates, meet business needs and maximize sales potentials across all hours of operation
• Contribute to store profitability by seeking opportunities to increase sales and managing expenses
• Maintain company standards in personal and store sales/performance metrics
• Encourage and ensure full team participation in both setting store goals and developing action plans to accomplish goals
• Ensure all cash handling, point of sale system, safety and operational procedures are performed in an accurate, consistent manner
• Maintain daily, weekly and quarterly financial reports
• Maintain final accountability for store operations

QUALIFICATIONS

• Ability to travel for training purposes up to 4 weeks after hire
• Ability to effectively teach and lead others
• Excellent communication and interpersonal skills
• Passion for working with people
• Energetic, fast paced & flexible work style
• Ability to work cooperatively in a team environment
• Strong problem-solving, multi-tasking and administrative mindset
• Ability to anticipate and respond to customer needs
• 2 years of supervisory experience in a restaurant or retail environment

Disclaimer

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.