● Recruit and select team members with the ability and desire to provide amazing customer
service.
● Ensure new hires have a positive experience by facilitating timely and engaging onboarding
and on-the-job training.
● Provide ongoing communication and training on the proper and expected use of company
equipment in order for staff feel confident that they have the tools and knowledge to meet our
amazing customer service expectations.
● Motivate and reinforce desired employee performance by role modeling, coaching and
providing regular, clear, and constructive feedback to team members.
o Demonstrate punctuality, dependability, and adaptability.
o Be responsive to employee and corporate inquiries.
o Advise and develop staff on best ways to resolve issues with customers and deliver
amazing customer service.

● Maintain a safe work environment by ensuring team members follow all health, safety, and
sanitation guidelines.
● Provide consistent and timely direction by acting as the stores main point-of-contact for
emergency and service-related issues.
● Ensure continued operational success by providing on-call supports to team members when
needed.

Oversight of, orders & delivery to ensure adequate and consistent supply of product is
available at all times and is within budget.
● Ensure store is running efficiently and is profitable by consistently monitoring hourly, daily,
weekly, and monthly revenues and expenses and managing the completion and reporting of
scheduled labor, budget, financial and sales data.
● Maintain a pleasing and inviting store appearance by ensuring coworker and customer areas
inside and outside of the store are cleaned and well maintained according to store guidelines
and expectations.
● Understand and execute deposit & cash handling, point of sale system, and operational
procedures in an accurate, consistent manner.
● Proactively seek opportunities to increase individual and team sales by educating staff and
customers on optional coffee & food items, encouraging questions and providing positive
feedback.
● Serve as a keyholder, following all opening and closing procedures.

● Maintain speed of service standards during high-volume periods by keeping a confident and
positive demeanor, managing an efficient team workflow, anticipating customer needs, and
utilizing downtime to prepare for the next high-volume period.
● Ensure store is adequately staffed in order to provide amazingly fast service to our
customers. Works with staff to create, maintain and post a consistent store schedule.
● Develop and build customer loyalty through amazing customer service. Constantly be
exploring and developing strategies to improve workplace efficiencies and goal achievement.
● Keep staff informed of changes to menu items, equipment and/or processes. Conveys
information clearly and efficiently using company communication channels including holding
regular staff meetings.
● Enhance the stores reputation by taking ownership of the store’s success and explore
opportunities to add value.