As an Operations Team Lead, you will manage the workforce in a way that encourages teamwork, cooperation, and productivity. You will focus on fostering team unity and boosting a company’s day-to-day efficiency. The Operations Team Lead will proactively act to ensure smooth team operations and effective collaboration.You will lead by setting a good example and engaging the team to achieve goals.

What That Actually Involves:

• Directly managing staff, partner with your supervisor on creating policies, and providinghands on day-to-day assistancefor employees.

• Scheduling, training, mentoring, and coaching the operations team and conducting quarterly performance reviews. 

• Partnering and motivating teammates to meet and exceed expectations.

• Providing daily ongoing team leadership and assisting with recruitment and onboarding initiatives, as necessary. 

• Creating a positive and energetic work environment that inspires the team. 

• Prioritize assignments and delegate tasksdaily while ensuring projects meet successful outcomes. 

• Developing and implementing timelines to ensure targets are met. 

• Improve process improvements and streamline business functionality. 

• Oversee equipment and facility management and maintenance. 

• Responsible for partnering with the team and ensuring that all daily orders are facilitated, and exceptions communicated to the team.

• Responsible for partnering with the team and ensuring all orders for the following day are staged and ready for pick up. 

• Responsible for ensuring that all paperwork is completed accurately and in a timely manner. 

• Should attend all scheduled meetings and respond to all messages and calls in a timely manner. 

• Ensure all vehicles are safe, clean and in show quality condition. Meet vehicle service deadlines. 

• Ensure all assets are scanned in Track About and all exceptions and accounting errors are addressed on a daily basis.

• Deliver instructions clearly and concisely to the team.

• Responding to customer and employee feedback, questions and/or issues.

• Foster an environment that emphasizes excellent customer service and empowers the team to exceed customers’ expectations.

• Implement lean manufacturing principles and 5S methodology in all areas of the operational business. 

• Monitoring inventory levels and adjusting as needed to ensure adequate stock levels.

• Other duties as required.

Requirements 

• 2 yearsof work experience as a team leader.

• In-depth knowledge of performance metrics.

• Good PC skills, especially MS Excel.

• Salesforce experience is an asset. 

• Excellent communication and leadership skills.

• Organizational and time-management skills.

• Decision-making skills.

• Strong communication and writing skills.

• Demonstrates a strong sense of urgency and passion. 

• Retains a high degree of patience and empathy. 

• Demonstrates a positive attitude and resiliency. 

Additional Information

• Fun, flexible, team-oriented environment

• Full time, 40 hours per week, $21/hour

• Available to work evening and weekends

• Excellent benefits & PTO package

• Competitive salary

How to Apply

• We thank all applicants, but only those selected for an interview will be contacted.