JOB TITLE SOCIAL SERVICE MANAGER

DEPARTMENT: Shelter Program

PURPOSE OF THE POSITION:

Under the direction of the Shelter Director, perform the day-to-day supervision of social work, Operation staff and housing staff at an adult residence.

REPORTS TO: Shelter Director

SUPERVISES: Social Service Supervisor, Operational staff and Housing Specialists and other staff as assigned by the Shelter Director or Program Director.

1. Position Overview

The Social Service Manager is expected to:

• Manage overall operations of adult family shelter based on city, state, and federal regulatory requirements and DHS contractual requirements.
• Complete written reports to division management, SCO executive management, and funding source/s as required; progress and highlights, consumer census, housing and employment placement.
• Provide supervision, guidance, and performance evaluations to supervisor, housing specialist and operations.
• Assist in the development of job skills training curriculums suitable to the population served.
• Enforce corporate compliance protocols, SCO employee policies, procedures, and protocols, and incident management policies, procedures and protocols.
• Maintain CPR/ First Aid and Mandated Reporter Certification.
• Monitor the integrity of client data and ensure that internal chart reviews are conducted consistently and regularly.
• Participate in professional development and training through agency-wide in-service trainings, outside trainings, and facilitate in-house trainings for staff.
• Facilitate periodic staff meetings and case conferences as appropriate.
• Monitor the provision of and documentation of all services provided to clients.
• Participate in division management meetings as needed.
• On call 24 hours per day and ensure that there is a contingency plan in place.
• Ensure all interactions support the mission statement and core values of SCO.
• Additional duties as assigned by the Shelter Director and/or Program Director.

2. QUALIFICATIONS

• A Master's degree in the human services or related field is required.
• Three to five years of management experience in a large shelter or residential facility that provides comprehensive social services, housing placement, and job skills training to the homeless, mentally ill, and chemically dependent populations.

• Knowledge of resources for housing, children, domestic violence, mental illness, substance abuse,

• Experience in NYC Dept. of Homeless Services contract requirements.
• Bilingual preferred.

3. Relationship with Others

The position calls for direct involvement with a special population, and must possess sensitivity to the service populations' cultural and socioeconomic characteristics; in addition, the following characteristics are required of all candidates for the position:

• Commitment to empowering others to solve their own problems
• Valuing a nurturing family as the ideal environment for a person;
• A conviction about the capacity of people to grow and change;
• The ability to establish a respectful relationship with persons served to help them gain skills and confidence;
• The ability to work collaboratively with other personnel and/or service providers or professionals;
• The capacity to maintain a helping role and to intervene appropriately to meet service goals; and
• The ability to set limits.

4. WORKING CONDITIONS

Employee must be able to work effectively and efficiently within a highly volatile and demanding work environment. Must be on-call.

5. SCOPE OF RESPONSIBILITY

• Understand complex state and federal regulations, laws, codes, policies and solutions in the area of homeless adults and homeless adult housing.
• Understand City processes, procedures, and specific requirements of assigned program area.
• Work with and control sensitive and confidential information.
• Plan, initiate, manage and complete complex and multiple simultaneous work assignments with a minimum of direction.
• Lead, manage, evaluate and train personnel effectively.
• Organize, implement and supervise departmental goals and City objectives.
• Use computer and needed programs in a highly effective manner.
• Communicate effectively, orally, electronically and in writing.
• Always have agency phone with you at all times.
• Agency laptop and agency cell phone will be assigned to you and it must be maintained in good working standards.
• Respond timely to emails.
• Drive agency vehicle when needed.

6. ORGANIZATIONAL STRUCTURE

The Social Services Manager will be responsible to report to the Shelter Director.