Scientific Games (SG) is a global leader focused on delivering an ever-expanding portfolio of lottery and gaming products and services to the world's government-regulated and government-sponsored entities. Scientific Games' global reach is made possible through the expertise, skill and dedicated efforts of its 8,000 employees who serve lottery customers in more than 100 countries on 6 continents.

Working with Scientific Games means good compensation, respect from your employer, opportunities to advance, an outstanding group of people to work with, and plenty of engaging, rewarding technical and customer service work.

Position Summary

A Field Service Technician is considered a “bag-carrying” repair specialist. They perform client-site servicing, repair, installation, and relocation of company equipment and supplies. The equipment varies from communication hardware to point of sale and vending equipment. The Field Service Technician also provides training and preventative maintenance to customers on all aspects of the equipment.

What you will be doing:

• Provide a positive customer experience using your customer service and technical skills.
• Communicate the value of our services and match products with customer needs.
• Build and maintain strong, long-lasting customer relationships.
• Solve your customers’ challenges the first time, owning it.
• Our Field Service Technicians are provided a van, gas card, on call pay, and uniforms.
• As part of your day, you are responsible for the completion of assigned service calls at lottery retailer locations. These include scheduled calls (installs, removals, and preventative maintenance and unscheduled calls (service and supplies as initiated by the customer).
• Some troubleshooting of customer issues over the telephone.
• Training of new and existing customers.
• This position will average approximately six to twelve detailed activities per day depending upon local area needs, responsibility, and service order type.
• Assist in the training of new and existing team members.
• Mentoring of new and existing team members.
• Assist with the creation of presentations/reports regarding field activities/issues.
• Assist in development and implementation of field service policies and procedures.
• Assist bench technicians with repairs and inventory control.
• Performs these functions and all other duties as assigned.

Requirements

• Proficient with MS Office products (Excel, Word, PowerPoint, etc.)
• Excellent interpersonal, verbal, and written communications skills.
• Exceptional customer satisfaction skills.
• Promptly respond to customer/leadership requests and feedback.
• Proven self-starter with motivation and ability.
• Organization and time management skills that enable effective multitasking.
• Strong judgement and problem-solving skills to determine most cost-effective repair/resolution to minimize customer downtime.
• Ability to work weekends, holidays and evenings as needed.
• Available to work overtime as needed.
• Ability to lift, install and move large self-service equipment (regularly lift or move 35 pounds or more).
• Occasional ladder climbing.
• High School Diploma or equivalency.
• Pass a background check, drug test, and have a clean driving record.
• Able to travel overnight if needed.
• Ability to drive a non-CDL delivery truck.
• Pass background check, DOT certification and drug test.
• Three years computer software and hardware troubleshooting experience preferred.

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• On call
• Weekends as needed

Application Question(s):

• Are you authorized to work in the US?

Experience:

• Computer Hardware: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person