About Science and Technology Corporation (STC): Founded in 1979, Science and Technology Corporation (STC) delivers an extensive range of award-winning advanced scientific, engineering, and technical support services to the U.S. Government and Industry customers. Our proven expertise and experience span scientific research, development, test and evaluation in areas such as earth and atmospheric sciences, engineering, data science and software engineering. Will you join our world-class team?

• Employment Category: Full-Time/Regular
• Location: Silver Spring, MD
• Travel: Some travel is anticipated both locally and domestically by car or plane.
• Citizenship: U.S. Citizenship
• Salary: $80,000 - $90,000

Job Description:

STC is seeking a Junior Customer Researcher Analyst to support the Requirements, Assurance and Assessment Division’s (RAAD) User Engagement contract which will support the Office of Systems Architecture and Engineering (SAE) in the National Oceanic and Atmospheric Administration (NOAA) Environmental Satellite Data and Information Service (NESDIS) Line Office. The Junior Customer Research Analyst will play a critical role helping the organization to establish enterprise policies, standards, methods and practices for all aspects of user engagement, including customer communications and relationships management, user needs collection and analysis, usability testing and user feedback processes, user training support, and customer experience. Must have keen attention to detail, be adaptable to different business sectors and geographies, work well in a collaborative office environment, and bring creativity and enthusiasm to develop new methods to better conduct and deliver research to our clients.

Job Responsibilities:

• Will help identify, curate, and analyze sources of information in the published literature, including research studies, trade journals, federal reports, etc .
• Will support the preparation of analyses on selected communities, sectors, geographical areas, or hazards for the purpose of enterprise planning.
• Will be able to create thought leadership content, generate media interest, assist with strategic planning, or gather better understanding of the market, competitive landscape, or audience.
• The selected individual will have the opportunity to work on all phases of primary research projects including surveys and focus groups, assist with PR/social measurement, and directly engage with clients and client teams.
• Analyzes and interprets data to produce reports, fact sheets, graphic presentations, and summaries.

Essential Requirements:

• Advanced proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience writing research reports or conducting literature reviews.
• Strong analytical, interpersonal, reading, writing, and communications skills.
• Ability to work both independently and within a collaborative, cross-functional environment.
• Ability to work on multiple projects and keep track of deadlines.
• Detail-oriented mindset with a strong commitment to accuracy and quality.
• An entrepreneurial, self-directed spirit and team player.

Education:

• Bachelor’s degree from an accredited university in psychology, statistics, marketing, communications, business, social sciences, or related fields.
• 1-3 years of market research experience (or academic research experience within bachelor’s degree).

Benefits:

• Paid Time Off Starting at 80 hrs/yr, 11 Federal holidays, and 40 hrs/yr Sick Leave
• 401K with up to 4% employer matching contribution
• Comprehensive Medical, Dental, Vision Insurance, Short Term/Long Term Disability
• Flexible spending account
• Health savings account
• Tuition reimbursement

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Ability to Relocate:

• Silver Spring, MD: Relocate before starting work (Required)

Work Location: In person