Cornerstone Performance Center LLC is Hiring a Business Office Manager/ Front Desk Supervisor Near Atlanta, GA
Job Description
Job Description
Benefits/Perks
Flexible Schedule
Great Work Environment
Competitive Compensation
Career Advancement Opportunities
Job Summary
We are seeking an experienced Business Office Manager / Front Desk Supervisor to join our team! As our Business Office Manager / Front Desk Supervisor , you will be managing a team of Front Desk Associates to ensure every guest receives exceptional service. As a supervisor you will be responsible for training new employees, creating a schedule, and handling basic disciplinary actions. The ideal candidate has a strong background in customer service and leadership and a positive attitude.
Responsibilities
Create and implement both short and long-term goals for the company and the front desk staff
Handle scheduling and time off requests for staff working the front desk
Set a service standard and lead by example, providing exceptional customer service to all guests
Manage training of new and existing staff members to ensure everyone understands the expectations set forth for them
Work closely with the rest of the team to provide the highest level of customer service
Coordinate with staff and the community to create partnerships and host events
General Accountabilities
Organizes, directs, and monitors daily activities of front and back office staff.
Ensures efficient, friendly, and professional patient scheduling, patient registration, check-in and check-out, telephone service, insurance verification and co-payment verification.
Observes front desk staff to ensure that established procedures are followed.
Establishes procedures, prepares and coordinates schedules, and expedites workflow.
Ensures all necessary reports and forms are completed daily.
Performs front and back office staff responsibilities as needed.
Ensures that the patient's needs are fulfilled and their office visit is as pleasurable as possible.
Assists front office staff with resolution of patient problems/complaints as needed.
Monitors and maintains front desk area.
Possesses and maintains thorough knowledge of clinic services, facilities, policies, rates and promotions.
Performs other related duties as assigned by management.
Supervisory Responsibilities
Oversee Front Desk Collectors who:
Check patients out: did they get all supplies, does anyone have special instructions, next appt confirmed with patient and entered in the computer correctly, is correct amount paid?
Schedule medical appointments
Collect money owed
Pass any patients with questions regarding their financial plan to the BusinessOffice
Send statements to patients with money owed from the past 90 days
Confirm next appointment
Complete day sheet for every payment made.
Enter fee slips at the time the patient checks out.
Write receipt for every payment made
File patient folders
File loose paperwork on a daily basis
Run the trial post during the lunch break
Double check the trial posting report at the lunch break
Run the posting report at the end of the day and make sure day sheet balanceswith receipts and posting report.