Banquet Servers Part-time On-call **Who this job will appeal to**

* Fine Dining Restaurant Servers, Banquet Servers, Hotel and Catering Servers

**Job overview**

To provide guests with consistent quality service.

**What you will be doing**

* Insure constant attention to all customers needs and take necessary action to insure complete guest satisfaction.

* Read banquet/catering orders pertaining to assigned function (be familiar with menu and service procedures.

* Upsell Food and Beverage whenever possible.

* Insure all napkins, china, glassware, and silverware are spotless, polished and impeccable.

* Attend all department meetings.

* Report all shortages of equipment and supplies.

* Maintain positive professional attitude with fellow associates and any customers at all times.

* Comply with all side work assignments.

* Have a knowledge of and practice all safety and fire procedures.

* Follow all house rules adhering to specified standards of grooming, uniforms and attendance.

* Perform all tasks as assigned by supervisors.

* Insure all set up of a meeting are completed a minimum of 30 minutes prior to the scheduled starting time.Job Description Banquet Server Page 2

* Insure the response time for any changes in set up is no more than the standard of 10 minutes.

* Coordinate and insure the set up of food buffet a minimum of 5 minutes prior to break.

* Insure the proper re-freshing of the breaks and water stations (minimum of every 60 minutes or as needed if sooner).

* Insure any messages are delivered within 5 minutes of time received.

* Insure Audio Visual Equipment is set up within 30 minutes of scheduled function.

* Must be knowledgeable of all in-house services as well as local information and be able to assist customers when questioned.

* When approached by a customer with a problem, associate will empower himself/herself to assist the customer at all times.

* Associate will make every effort to obtain customers name and use it when addressing customer.

**Requirements**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

* Ability to write routine reports and correspondence.

* Ability to speak effectively before groups of customers or employees of organization.

* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

* Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

* Ability to deal with problems involving several concrete variables in standardized situations.

* Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

**Experience:**

* Three to six months related experience and/or training.