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What You’ll Be Doing
Assists the department manager in administering the overall operation of the department in order to ensure that Members receive prompt, accurate, efficient and high quality service over the multiple contact channels offered to the Membership.
This position will also resolve Member issues and escalated concerns on Member accounts / products over the multiple contact channels offered.
as well as identifying initiatives for enhancements in productivity.
Additional Job Functions
Failure to do so may result in disciplinary and other employment related actions
People Management
Supervisory
Qualifications
Last updated : 2024-04-24
Full Time
Banking
$63k-86k (estimate)
04/25/2024
04/27/2024
schoolsfirstfcu.org
GARDEN GROVE, CA
1,000 - 3,000
1934
NGO/NPO/NFP/Organization/Association
$500M - $1B
Banking
SchoolsFirst Federal Credit Unionoffers loans, credit cards, retirement and insurance services.
The job skills required for Contact center supervisor include Initiative, Scheduling, Products and Services, Service Quality, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact center supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact center supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Contact Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
05/02/2022: Danbury, CT
The supervisor handles customers with unusual requests or customers who are unhappy with products, services or the efforts of the agent.
03/23/2022: Lebanon, PA
A Call Center Supervisor organizes and directs the call center staff, assesses their performance and provides feedback as needed.
03/04/2022: Beaumont, TX
A contact center supervisor oversees the day to day performance of contact center representatives .
05/07/2022: Salisbury, NC
Ensure agents understand and comply with all call center objectives, performance standards, and policies.
03/01/2022: Salisbury, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Supervisor jobs
Supervisors must define goals, communicate objectives and monitor team performance.
02/11/2022: Sacramento, CA
Be a social leader to foster optimism and promote culture change.
03/18/2022: Pine Bluff, AR
Ensure Proper Scheduling For Effective Call Center Management.
03/24/2022: Knoxville, TN
Like agents, call center managers require specialized training to meet the unique demands of the job.
05/04/2022: San Jose, CA
Proficient call center supervisors have certain qualities that help them carry out the above discussed responsibilities with ease.
02/24/2022: Bremerton, WA
Step 3: View the best colleges and universities for Contact Center Supervisor.