Location: Green Bay, WI
Shift: 1st Shift
Work model: Hybrid
Schedule: Full-time; Monday - Friday, 7:30 a.m. - 4 p.m.
Job overview:
Schneider is seeking a Business Support Specialist in Green Bay to provide quality assurance and process improvement for accessorial charges through auditing. The Senior Business Support Specialist will be responsible for investigating collection disputes, identifying opportunities to capture additional revenue and improving accessorial processes.
Responsibilities:

• Act as the primary contact for escalated accessional questions and issues.
• Build relationships with internal and external customers through open communication, follow-ups and timely problem resolution.
• Identify potential process concerns and work through them with accessorial stakeholders.
• Identify opportunities to capture additional accessorial revenue.
• Analyze key factor reporting of detention measurements.
• Onsite initially with the ability to move to a hybrid schedule after the first year.

Skills and qualifications:

• High school diploma or GED.
• Two years of customer service experience preferred.
• Basic knowledge of computer systems such as: COM, Events Extension, SharePoint, Macros, OmniTracs, Excel, Data Load and Rater Server.
• Desire to become an expert in accessorial systems and processes.
• Able to manage multiple tasks and projects at a time.

Pay and benefits:

• Medical, dental and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Tuition reimbursement.
• See full list of operations benefits.

Diversity, Equality and Inclusion
Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. We find that this diversity and openness ensures that all our associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership.
Please see job description

PI239888680