Essential Functions:

• Process purchase orders in relation to product manufacturing location based on technical knowledge of applications, clarify terminology, and supply missing information or correct discrepancies involving product selections,
• Verify price quotes and estimates for standard or special items,
• Make measurement conversions in a variety of units (square meters, square feet, etc.),
• Coordinate order scheduling, shipping, handling and forecasting instructions,
• Track orders, expedite delivery as needed,
• Consistently update customers with accurate delivery dates,
• Process sample and color match requests,
• Analyze product challenges with the sales team and establish appropriate solutions,
• Use CRM (Customer Relationship Management) software to maintain customer data/records/price lists,
• Use SAP software to locate product information, order status, pricing, and stock levels within Schattdecor Inc.,
• Build relationships with key customer contacts by proactively communicating information that my affect their account,
• Coordinate with sales team as a main point of contact for customers throughout the ordering process,
• Other duties as assigned

• High school diploma/GED; some college preferred,
• Minimum 1 year experience in customer service,
• Excellent verbal and written communication skills,
• Strong organizational skills,
• Excellent attention to detail,
• Working knowledge of Microsoft Office including Excel
• Preferred working knowledge: SAP, CRM, Adobe Editor
• Ability to use basic cutting tools to make product samples
• Ability to bend and lift up to 20 pounds
• Ability to sit for long periods of time