About the Position:
The Assistant Location Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.
This position requires:

• Management experience
• Customer service experience (retail, restaurant)
• Sales experience in membership sales and retail.
• Reliable transportation
• Willingness to work in a smoke-free environment.
• Passionate about dog health and wellness.

Who We Are Looking For:
We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Location Assistant Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the location with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.
Tasks:

• Drive membership sales through health and wellness education
• Maintain a knowledgeable team that prioritizes dog wellness and safety.
• Provide leadership, guidance, and mentorship for the location employees.
• Drive employee development through leadership, training, and performance reviews
• Uphold quality standards through hands-on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep location on schedule.
• Create an environment conducive to teamwork, open communication, and Scenthound values.
• Manage client expectations; Resolve customer concerns.
• Ensure the safety of dogs and team members at all times.
• Adhere to Scenthound sanitary and cleaning practices.

Skills and Abilities:

• Effective communication with team members and dog parents
• Leadership, coaching, mentorship
• Recruiting, hiring, and creating a happy and effective team
• Problem-solving
• Attention to detail
• Time-management – ability to make an efficient schedule
• Computer/ technology proficiency
• Accountability; hold oneself and others to a high quality of services.

Perks and Benefits:

• Direct career growth path to Location Manager and/or Area Management positions and additional options
• Competitive base pay, plus tips; performance bonuses
• Medical, dental, and vision insurance benefits available
• Merit-based pay increases
• Complimentary service membership