DESCRIPTION

SCE Credit Union is seeking a dynamic and detail-oriented Business Systems Analyst to join our collaborative team. As a key player in driving technological advancements and achieving strategic objectives, the successful candidate will bring a meticulous approach and critical thinking skills to analyze business processes, identify areas of improvement, and provide actionable insights. Working closely with internal IT teams, you will play a crucial role in designing, developing, and delivering solutions for our valued Credit Union members and internal team members.

If you are a proactive and detail-oriented professional with a passion for driving technological advancements and delivering impactful solutions, we invite you to apply for this exciting opportunity at SCE Credit Union.

Remote Work: 100% remote work or a hybrid remote work arrangement is available for this position.

Salary Details: The posted salary for this position is applicable to candidates residing in California. The wage range may vary for candidates in other states.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Analysis and Design

• Collaborate with cross-functional teams to gather and document business requirements and objectives.

• Conduct thorough analysis of business processes and systems to identify areas for improvement, efficiency and to determine pain points.

• Develop and maintain detailed documentation, including business requirements, process flows, and user stories.

• Partner with internal teams and vendor teams to develop detailed designs that meet business requirements.

• Assist in the implementation and testing of new systems and processes, ensuring smooth transitions and minimal disruptions.

• Monitor and evaluate the performance of implemented solutions, making necessary adjustments and improvements as needed.

• Collaborate with team members to ensure the successful execution of projects and initiatives within the designated timelines.

• Build and maintain strong relationships with diverse business stakeholders.

Project Management

• Communicate and document requirements of projects with departments, programmers, technology team, and vendors in a clear and organized fashion.

• Participate in project implementations including requirements gathering, validation, beta testing, user acceptance performance, deployment, and project closing debrief.

• Conduct project retrospective and create a recommendation report to identify successful and unsuccessful project elements. Takes part in the testing of program fixes submitted by functional department that is geared to resolving operational problems.

• Coordinate with management on priorities and assignments.

Other

• Improve technical expertise through training.

• Ensure up to date knowledge in current interactive technologies, development trends, strategies, products, and best practices.

• Improve overall knowledge of the Credit Union Industry and company products and services.

QUALIFICATIONS

To perform this job successfully, an individual must possess strong multi-tasking, customer service and communication skills. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

• Bachelor’s degree or equivalent experience in the areas of project management or business or systems analytics.

• Three to five years of similar or related experience, including preparatory experience.

• Previous Symitar Episys experience required.

• Prior experience in programming and / or financial services is a plus.

• Understanding of agile methodologies, including familiarity with Scrum framework

Other Computer Skills

• Understanding of relational databases and SQL is preferred.

• Proficient skills navigating a PC and internet browser.

• Strong working knowledge of Microsoft 365 products (Outlook, Teams, Word, Excel).

• Working knowledge of smart phones and using apps.

Interpersonal Skills

• A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with internal team members and outside vendors can be of a sensitive nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.

• An adaptable and flexible attitude, with an ability to approach and solve a problem by examining it from different angles.

Other Skills and Abilities

• Must possess excellent written and oral communication skills and possess the ability to work independently to manage and follow-up on assigned tasks.

• Must be a self-directed individual with a high degree of analytic ability and be flexible in adapting to the needs of a growing organization.

• Strong attention to detail, a willingness to learn, and initiative.

• Ability to quickly analyze information and make recommendations.

• Ability to manage, develop and implement technology related projects.

• Ability to multi-task and think creatively.

• Ability to interact and communicate with outside vendors.

• Ability and desire to work in a team environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs.

• Must be able to: use hands and fingers to handle or feel documents and office equipment; talk and hear.

• Specific vision abilities required by this job include close vision.

• Must be able to regularly perform work on computer for an average of 6-8 hours per day, when necessary.

• Must be able to work extended hours whenever required or requested by management.

• Must be capable of regular, reliable, and timely attendance.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.