Description

SCE Credit Union is seeking a dynamic and experienced individual to join our team as a Branch Manager at our Ontario, CA location. As a Branch Manager, you will play a pivotal role in overseeing the operations of the branch, leading a team to support and achieve credit union strategic initiatives.

Key Responsibilities:

Leadership and Oversight

• Provide visionary leadership aligned with credit union goals and objectives.

• Develop and implement strategies for operational efficiency, exceptional member service, and growth.

• Collaborate with Director of Branches and other leaders to drive strategic initiatives.

• Mentor and motivate branch staff, setting clear performance expectations and fostering professional development.

Culture and Member Service

• Cultivate a positive and collaborative culture emphasizing teamwork and member-centricity.

• Deliver outstanding member service and coach the team to do the same.

• Actively seek and act upon member feedback to enhance service offerings.

Digital Transformation

• Ensure proficiency in online and digital banking channels among the team.

• Champion the use of technology to enhance member experience and efficiency.

Member Engagement and Growth

• Establish personalized relationships with members and drive new member onboarding strategies.

• Facilitate cross-selling and upselling of credit union products and services.

Community and Business Development Support

• Support business and community development activities to deepen relationships and promote financial literacy.

• Encourage team participation in volunteer activities to promote goodwill and the Credit Union.

Operational Excellence and Support

• Assume overall responsibility for branch operations, ensuring compliance with policies, procedures, and regulations.

• Perform account maintenance and educate members on digital servicing options.

• Provide branch coverage and support as needed, including travel to other locations or events.

Reporting and Communication

• Generate reports on branch performance and communicate updates effectively to the team and stakeholders.

• Monitor and complete the annual budget.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelors degree in Business Administration or related field preferred.

• Minimum of 5 years of experience in a financial institution, with 2 years in a managerial role preferred.

• Strong leadership, communication, and problem-solving skills.

• Proficiency in digital banking channels and technology adoption.

• Knowledge of credit union operations, policies, and regulations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by the team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the team member is regularly required to use hands to finger, handle, or feel and talk or hear.

• The team member is frequently required to stand, walk, sit, and reach with hands and arms.

• The team member must occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required by this job include close vision and distance vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.