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Title: Yard Advisor
Classification: Nonexempt
Benchmark: Customer Service, Support 3
Department: Customer Service
Reports to: Head of Customer Service
Direct Reports: N/A
Type: Remote
Number of Hours: Ideally FT, 38.5 hrs/week through September 2024, but open to exceptional PT candidates
Total Hires: 1
Pay: $20 - $25/hr, DOE
Objective:
We are looking for Yard Advisors who have infectious energy and an interest in lawn and garden. Our Customer Service team helps offer guidance and expertise to our customers. The role entails everything from investigating customer lawn care problems, to answering complex lawn care questions in all forms of communication. Our diagnostics and support is all via email, phone, and video. Exceptional communication, desire to please the customer, follow through, problem solving, and decision making skills will be critical to success in this position.
This person will champion our brand and its values with both existing and potential customers, as well as other external partners. The Yard Advisor will need to learn quickly, take direction from leadership, and be able to work independently on their assigned tasks as part of a shared inbox.
The schedule for this position is flexible.Providing a high level of customer satisfaction by focusing on timely resolution of issues and professional communication.
About You:
As a company rooted in nature, we deeply understand the benefits of diversity. We work to build a culture that attracts a diverse mix of talented people to help us bring lawn care out of the dark ages. We are committed to building a diverse, vibrant team that brings determination and passion to our work everyday.
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Full Time
$38k-46k (estimate)
05/02/2024
05/15/2024
crownlink.com
Germansville, PA
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