Scale is at the forefront of Generative AI and the development of AI applications. Accelerating the adoption of AI necessitates that models are trusted and safe, and ensuring that the workforce building those models is supported. We’re seeking a highly motivated and experienced risk/trust and safety program manager to build out two critical functions:

• sensitive content management and wellness programs
• risk mitigation and compliance across our operations

You will:

• Set and execute team priorities/roadmap for risk mitigation, contract compliance, and wellness support
• Be the escalation point for trust and safety concerns, including customer escalation and compliance issues.
• Coordinate with legal, operations and product teams, as well as external vendors, to develop and implement risk management strategies for Scale’s marketplace, internal teams, and customer engagements.

Qualifications

• 3 years as a team/people manager
• Experience in risk management, compliance, or content moderation/trust and safety policy.
• Experience working with, influencing, and negotiating with a variety of cross-functional stakeholders
• Experience using data and technology to identify and solve complex business challenges or experience diagnosing operational pain points and leading efforts to reduce these issues
• Experience with common control frameworks (e.g., risk assessments, regulatory review, compliance requirements analysis, etc.). Experience solving problems across multiple functions and stakeholders
• Experience in the operationalization and/or development of scalable solutions and structure within a complex environment
• Ability to project manage and support; excellent attention to detail and analytical capacity
• Excellent leadership, problem-solving, and written/verbal communication skills; ability to challenge and apply these skills in a wide variety of situations, including executive briefings
• You have strong leadership, communication, and problem-solving skills

Nice to haves:

• 5 years of professional experience in analytical roles focussing on risk detection, complex investigations, and incident response
• Experience developing and delivering information to senior leadership audiences

About Us:

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how machine learning can build innovative products. Our products provide access to human-powered data for hundreds of use cases and are used by industry leaders such as Open AI, Lyft, Meta, GM, Samsung, Airbnb, NVIDIA, and many more. We’ve recently raised $325 million in Series E funding at a valuation of $7B and are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information.

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data.