Job Title: Work Force Program Manager

Company: Sally Beauty

Essential Function 
Responsible for implementing workforce management strategies that enable Sally Beauty stores to consistently deliver the Sally Beauty Experience to every customer. Aid in the development and management of store staffing guidelines, staffing and salary forecasting, and salary expense planning and control. Act as system administrator for WFM systems.

Primary Duties

• 25% Reviews and analyzes relevant data to aid in the development of store staffing guidelines that support the selling model and drive sales and profit in 2400 Sally Beauty stores. Offers insights to key business partners that is customer focused resulting in optimal staffing. Lead all daily activities related to the creation and approval of workload for the retail stores. Review and approve all requests for work originating from the various corporate departments. Track and monitor available capacity on a store-by-store basis in conjunction with previously published workload to ensure the work can be performed within the available budget and labor capacity.
• 25% Develops reporting to identify staffing opportunities and aid stores in maximizing labor productivity. Provides staffing recommendations through the use of relevant data and key performance indictor staffing service levels. Drives profitability by ensuring stores are achieving salary plans. Responsible for all schedule generation activities including demand forecasting and budget controls.
• 30% Aids in the development of staffing and salary forecasting strategies that will enable stores to manage their salary expense. Responsible for partnering with key field leaders to monitor and manage the salary budget. Analyze routine workload to determine opportunities to improve existing processes and identify opportunities to eliminate duplicate effort or misuse of available capacity. Organize weekly and monthly workload reporting and execution statistics as well as identifying under performers. Manage changes, or updates to existing workload and store technology systems that may have possible impact or effect on other store initiatives and processes.
• 20% Acts as system administrator for WFM systems including but not limited to time and attendance, scheduling, and employee self-service. Conduct training and develop job aids as needed. Partner cross-functionally to ensure WFM tools, processes and procedures meet the needs of the stores. Other duties and projects as assigned.

Knowledge, Skills and Abilities

• Bachelor's degree or equivalent experience
• 3 plus year experience in staffing and planning management
• Configuration, implementation, and ongoing execution of Reflexis WFM Application desired
• Proficient in excel, word and power point

Competencies / Attributes

• Builds Collaborative/Organizational Relationships
• Focus on Customers – Passion for delivering great customer experience
• Engage and Inspire: High energy with a strong sense of urgency
• Organizational Influencer
• Process/Quality Improvement
• Drives Organization success/results
• Ability to quickly adapt and learn
• Financial/Quantitative Acumen
• Project Management
• Business acumen
• Enthusiasm for the beauty industry and its products. Strong desire to provide the best communication and education possible for the stores.

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor

• Task Level High
• Departmental/Division Level High
• Project Level High
• Consultative Level High

The amount of discretion or freedom this position has

• Strict Adherence to Guidelines
• Interprets and Adapts Guidelines
• Develops and Implements Guidelines

Working Conditions /Physical Requirements

• The position requires some physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.
• The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.