Advanced Behavioral Solutions Management, Inc. ABSM is an early-stage medical practice management company providing innovative treatments for mood disorders. ABSM launched in December of 2021 and is focused on partnering with clinics on the right side of the mental health crisis. Our focus has been on partnering with physician-led practices who have best-in-class patient experiences and deliver superior outcomes. To date we have acquired New York Ketamine Infusions (NYKI), the largest ketamine infusion practice in the United States with 3 NYC Metro locations and Tennessee Ketamine and Wellness Center, a renowned ketamine infusion center in Nashville, TN.
Summary:
Clinical Manager is responsible for the day to day operation of the practice. Coordinating office activities and operations to secure efficiency and compliance to company policies. Supervising staff and dividing responsibilities to ensure performance within the guidelines, policies, mission, values and goals of the organization and is accountable and responsible for specific projects as assigned.
Role and Responsibilities
Direct, plan and coordinate the work of the staff including supervision and evaluation, training and team building
Organize and attend weekly departmental meetings to maintain effective communication
Ensure adequate and qualified staff to carry out delivery of services activities
In consultation with the General Manager, responsible for the selection, hiring, coaching, and discipline of employees
Ensure that organization policies and procedures are up to date and accurate and that they are being followed by organization staff
Routinely assess staff members and overall organization’s compliance with policies and procedures, employee orientation expectations, employee handbook codes of ethics and conduct
Investigate and respond to complaints by staff, grievances related to patients and their treatment at the practice; answer patient requests, letters and correspond as needed
Serve as intermediary with Medical Director/APRN and pharmacy or other doctors involved in patient care as requested
Oversee and assist with new employee orientation and training to ensure clarity and understanding of all organization policies, procedures and expectations
Develop and maintain external collaborative relationships with local service providers; serve as a community liaison in order to promote the organization, goals, values and the services offered, develop presence within the community; learn about available resources available to patients within the community to create a cohesive collaborative approach to patient care and participate in community based meetings and committees
Complete performance evaluations as assigned
Ensure adherence to annual budget
Order and manage supplies as needed
Monitor and manage key performance indicators and metrics as requested
Ensure that all documentation is being completed by clinicians in a timely manner
Provide clinical support as needed.
Participate in the meetings and committees as requested
Perform other duties as needed or requested by the General Manager
Qualifications and Education Requirements
Active nursing license in good standing
Bachelor’s Degree preferred
At least two (2) years of clinical experience required
At least two (2) years of management experience required
Previous experience with concierge medicine a plus
Preferred Skills
Demonstrated leadership, program development and decision-making abilities
Ability to work independently and as part of a team
Computer literacy; typing skills, knowledge of EMRs, MS Word, MS Excel
Ability to work with individuals and groups from diverse populations
Excellent verbal and written communication skills
Ability to effectively manage time to meet deadlines
Represent the organization effectively and professionally when participating with community members
Serve as a role model for other staff members to help maintain professionalism in the workplace including professional boundaries and codes of ethics
Maintain and support the mission and goals of the organization
Ability to build strong teams to meet performance goals
Ability to understand KPIs and business metrics
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.