All Save the Children employees are required to be fully vaccinated against Covid-19 unless otherwise required by law. All new employees hired to Save the Children will be required to submit proof of vaccination as part of their onboarding process. Failure to provide proof of vaccination may result in disciplinary action, up to and including termination of employment. Save the Children complies with federal, state and local laws with regard to accommodations related to this policy.

Summary

Save the Children believes every child deserves a future. We work in the United States and around the world to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes and children are most vulnerable, we are always among the first to respond and the last to leave. We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.

Building Operations support Save the Children with their operation needs in our various offices. The Building Operations strategy is strongly linked to transforming the organization, aligning our day-to-day work with the broader needs of the Agency.

The Administrator, Building Operations will provide daily building operations support for the three US locations, primarily Washington, DC. You will provide front line, customer facing support services in areas such as mail, security, reception, office moves, office equipment, etc.

 What You’ll Be Doing (Essential Duties)

Building Operations Support (40%) 

• Provide support for all SCUS events (set-up of conference rooms, clean-up, coordination) and maintain an overall neat and organized appearance of the SCUS office space and conference rooms.
• Complete assigned Building Operations Helpdesk tickets.
• Assist staff with minor office/cubicle configuration and/or set up and departmental office moves.
• Work with the building landlord to ensure all forms are properly filed for staff (gym usage, booking 999 conference room and parking) and serve as liaison on larger repairs/maintenance (HVAC, lighting, electrical).
• Troubleshoot and maintain office equipment and work with external vendors as necessary (water coolers, refrigerators).
• Coordinate with in-house cafeteria vendor/employee lounge to ensure employee satisfaction.
• Maintain Building Operations intranet page.

Purchasing (30%)

• Manage Purchasing Queue and fulfill and respond to all purchasing requests and related inquiries in ServiceNow.
• Maintain and update all communications into the ServiceNow ticket.
• Create and maintain a relationship with vendor(s).
• Track incoming orders to ensure proper receipt.
• Review vendor invoicing and process promptly for payment.
• Manage requests/cancellations for mobile technology equipment such as phone, iPad, and hot spots.
• Process returns and ensure expected refunds are received in a timely matter.

Front Desk/Security Support (30%)

• Answer and direct incoming calls for the CT, KY and Washington, DC offices in a timely manner, assisting staff with locating headquarters staff quickly, and with a high degree of customer service, particularly in instances of emergencies or resolving other urgent issues.
• Work with Donor Services with communications to trouble shoot calls from donors when needed.
• Make announcements using the telecommunication system as needed.
• Meet and greet visitors/vendors, coordinating reception desk coverage for lunch, breaks, vacations, and other absences, establishing a daily reception schedule.
• Train staff on the phone system and reception desk protocol as appropriate.
• Regularly sort, distribute and process incoming/outgoing mail and packages, and provide administrative support to staff for UPS online shipping.
• Maintain and update telephone database and department contact list.
• Maintain Building Operations supplies (mailroom, office, facilities).
• Lead and assist DC staff with fire marshal activity including fire drills and alarms.
• Monitor/maintain building key fob system and security cameras.
• Prepare and issue staff travel ID’s.

Required Qualifications

• Minimum of a High School Diploma or equivalent, plus at least 1 year of relevant experience or education
• Demonstrated ability to lift packages/office equipment (approximately 40-70lbs) on a daily basis.
• Demonstrated customer service experience.
• Professional proficiency in MS Office suite
• Professional proficiency in spoken and written English
• Demonstrated ability to communicate and collaborate effectively with individuals and teams at all levels, both internally and externally
• Demonstrated commitment to fostering and maintaining and environment of diversity, inclusion, and belonging.

Preferred Qualifications

• Experience with SharePoint
• Knowledge of postal and stockroom equipment

Compensation

Save the Children is offering the following salary ranges for this position, dependent on candidate location:

• Geo 1 - NY Metro, DC, and other locations with labor costs significantly above national average: Target hourly pay for this position is $22.07 – $24.66
• Geo 2 - Locations around the US National Labor Cost Average: Target hourly pay for this position is $20.02 – $22.38
• Geo 3 - Locations significantly below the US National Labor Cost Average: Target hourly pay for this position is $17.98 – $20.10

Actual base salary may vary based upon, but not limited to, relevant experience, base salary of internal peers, business sector, and geographic location (more information on job structure is available here). Employee may be eligible for an incentive program. Save the Children also offers paid vacation, accrued at least 12 days a year, depending on paygrade and length of service, paid safety and wellness leave of at least 1 day per month worked for a full time employee which is pro rata reduced for employees working less than a full time schedule, and at least 10 paid holidays a year. Employees may be eligible for additional bonus compensation. Save the Children US also offers outstanding benefits that include health, dental, vision and life insurances, short-term and long-term disability coverage, an Employee Assistance Program, a retirement savings plan with employer contribution, family leave, paid parental/adoption leave of 60 days, commuter benefits, paid caregiver leave days, 1 paid volunteer day a year, paid critical child illness leave days, dress for your day, and much more.

Why you should join the Save the Children Team… 

Save the Children US offers outstanding benefits that include health, dental, vision and life insurances, short-term and long-term disability coverage, an Employee Assistance Program, 403(b), generous vacation, personal sick leave, family leave, parental/adoption leave, commuter benefits, dress for your day, and much more.

Click here to learn more about how Save the Children US will invest in YOU!

About Save the Children 

No matter your role when you join Save the Children, each and every day you will challenge yourself to devote your skills, talent and expertise to changing the world for kids. It’s an ambitious goal, and a meaningful one no matter how you see yourself professionally: an accountant, a writer, a data analyst, a teacher, a driver, a designer, or any one of the hundreds of dozens of roles we’re looking to fill every day. 

You see, Save the Children believes every child deserves a future. In the United States and around the world, we give children a healthy start in life, the opportunity to learn and protection from harm. We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.

Our work for children and their families requires that we commit—at every opportunity—to work together to identify and dismantle persistent systemic and structural racism, inequality, and any other forms of discrimination in this country and beyond. As an anti-racist organization, Save the Children will not tolerate discrimination in any form—in our employment practices, amongst our staff, in our leadership or toward the people we serve. We stand in solidarity withallpeople to fight for equal rights, justice, inclusion, and belonging.

We provide equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. Save the Children complies with all applicable laws.

Save the Children is committed to conducting its programs and operations in a manner that is safe for the children it serves and helping protect the children with whom we are in contact. All Save the Children representatives are explicitly prohibited from engaging in any activity that may result in any kind of child abuse. In addition, it is Save the Children’s policy to create and proactively maintain an environment that aims to prevent and deter any actions and omissions, whether deliberate or inadvertent, that place children at the risk of any kind of child abuse. All our representatives are expected to conduct themselves in a manner consistent with this commitment and obligation. 

Save the Children is committed to minimizing safety and security risks for our valued employees, ensuring all are given training, support and information to reduce their risk exposure while maximizing the impact of our programs for children and families. Our shared duty, both agency and individual, is to seek and maintain safe working conditions for all.