Wage/Salary: $19.23 to $21.00/hr

Position Summary:

The Operations Administrator for the Washington, DC Temporary Assistance for Needy Families (TANF) Workforce Development program will; review all customer timesheets and supporting documentation that has been submitted by Case Manager to ensure the documentation follows federal activity guidelines and other policies; prepare documents and provide preliminary approval for audits and stipend requests; distribute, track and prepare invoice billing for all program milestones and customer incentives and stipends. Responsibilities cover both contracts that comprise our Workforce Development contract with the District of Columbia's Department of Human Services (DHS):

Three separate programs comprise our Workforce Development contract with the District of Columbia's Department of Human Services (DHS: 

Education and Occupational Training (EOT): Case management supports, barrier removal, development and monitoring of training programs, possible on-site training with industry-recognized credentials. Outreach and non-compliance support services.

Job Placement (JP): Case management support, barrier removal, job readiness training, job development services, services to assist with career advancement, retention services. Outreach and non-compliance support services

Career MAP takes a holistic, two-generational approach to supporting families. As Ascend at the Aspen Institute models, a two-generational approach includes the foundational components of family well-being: career pathways, child development, financial assets, health and wellbeing, and social capital. Most importantly, Career MAP recognizes families as drivers of their own success and the program will tailor service connections to meet the needs of individual participants. Career MAP | dhs (dc.gov).

Essential Job Functions:

• Review all customer timesheets and supporting documents to ensure compliance with federal activity-type regulations and other policies.
• Works with Case Managers to resolve documentation errors and provides feedback to program leadership of ongoing quality issues.
• Order distributes and accounts for all customer stipends and incentives dispersed.
• Answer program participants' inquiries regarding stipend and incentive payments.
• Present in program participant orientations and enroll program participants in cash cards for stipend and incentive payments.
• Cover the front desk at assigned times, greeting customers, checking IDs, and routing to staff members.
• Assist in preparing monthly invoices for submission to the program funder.
• Conducts immediate outreach to customers who fail to report to mandatory appointments and services when the Outreach Specialist is on vacation or leave. This includes telephone, email, mail, and home visit(s) outreach strategies.
• Actively share information about outreach and engagement efforts with Case Managers
• Identify and assist with mitigating barriers to program participation, including, but not necessarily limited to, health, mental health, housing, childcare, domestic violence, and travel issues.
• Communicate with the Customer to promote the value of work and help the Customer resolve issues and engage in work activities.
• Observe all policies and procedures and attend all required pieces of training and certifications as scheduled.
• Urgently (within 24 hours) document the outcome of outreach as well as participation, compliance, and employment progress in the Electronic Case Management (ECM) systems
• Participate in learning collaboratives through both regional and online conferences.
• Perform other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

Education and Experience:

• A minimum of a High School Diploma or GED; Preferably 1 year of Office Administration or Front Desk Experience; and/or work experience determined to be acceptable to the agency.
• Being bilingual is a plus.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Equal Opportunity Employer