Job Description

At SAS, where you start doesn’t have to be where you end; and there is ample opportunity for internal career mobility. Whether you’re looking to grow a new skill or experience a new role, there’s no time like the present to take the next step; and we’re here to support you in your journey.

About the job

The Manager of Business Operations is responsible for leading a team of software developers to design, develop, and debug software solutions that meet our company’s quality and business expectations. The position manages one or more teams in Technical Support dedicated to the creation and support of business technology and system integrations. Manages staff engaged in roles that directly support business operations to achieve the organization's strategic goals.

As a Manager, Business Operations, you will: 

• Lead and manage a team of software developers to deliver high-quality, testable, and scalable software solutions.
• Collaborate with managers, developers, user interface and visual designers, product managers, business analysts and other project stakeholders.
• Drive the development of the product by setting the vision and direction.
• Leads the implementation of strategic initiatives and programs that drive organizational effectiveness; contributes to organization planning and strategy.
• Maintains organizational objectives and goals; organizes, prioritizes and assigns projects in conjunctions with regional and corporate goals.
• Identifies opportunities for streamlining operations and drives implementation of initiatives related to these opportunities.
• Oversee the creation of “what’s new” and other essential product documentation.
• Work closely with CIS and ServiceNow team to configure and improve core and customized applications.

Role Competencies

• Collaborating - Working cooperatively with others to help a team or work group achieve its goals.
• Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
• Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
• Technical/Professional Knowledge & Skills - Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results.
• Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Required qualifications 

• Bachelor’s degree in Computer Science, Information Technology, or related field; or related experience
• Requires 8 years of Professional Experience 
• Strong analytical and problem-solving skills, with a track record of delivering complex software projects on time and within budget.
• Excellent interpersonal skills, with the ability to mentor and motivate a diverse team of software developers.
• Familiarity with the latest industry trends and technologies, and a commitment to continuous learning and development.
• Proven experience in leading software development teams.
• Strong understanding of ServiceNow development practices and methodologies.
• Excellent communication and leadership skills.
• Ability to work collaboratively in a team environment.
• Experience with product ownership and setting product vision and direction

Resources for career development

• Learn more about Internal Career Mobility on InsideSAS
• Check out the Career Development SharePoint site and join the Career Development community on Yammer
• Learn about career programs, including Career Circles, Career Mentoring and the Learning & Development Exchange
• Explore hundreds of resources in our Career Development Resource Library, organized by topic.

Additional Information:

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice.

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.