JOB
Start Here. Grow Here. Stay Here.
Do you have a passion for libraries and the resources they provide? Do you long to leave a lasting impact on the community? If so, start your career with this entry-level position! Sarasota County libraries are not just about books. Our award-winning library system (10 branches, historical resources, and a new mobile library!) offers extensive collections where people of all ages can find their hobbies, their histories, their music, art, and culture.
As a Library Assistant for the Information Central department (primarily located in offices at the Selby Library branch location) you will provide public information and reference services. This department stands as a centralized system-wide telephone and electronic reference service for the ten branch libraries. All employees participate in setting unit, library, and system goals, contribute to decision-making and evaluate the teams progress. This full-time position starts out paying $18.00/hr with countless opportunities for both growth and development, and an understanding that we love to promote from within! Apply today and know that you will be taking the first step towards a long-term career in the library system.
About the Position
In this role you will...
Ensure the prompt and efficient resolution of each inquiry from internal and external customers, delivered with the utmost courtesy and respect.
Provide prompt, courteous customer service to patrons when answering reference, directional, and/or reader’s advisory questions.
Determine and implement research strategies and utilize print and electronic resources to answer patron reference questions.
Respond to patron requests for library circulation transactions, including hold, renewals, etc.
Explain and interpret library policies and procedures.
Provide instruction and assistance in the use of library technology resources.
Transfer calls to appropriate library service desks, other County agencies, etc.
Provide information and referral to appropriate sources as applicable.
Troubleshoot computer connection problems at a primary level.
Provide assistance at service desks and other sections as needed.
Represent Sarasota County to users.
Provide assistance for Interlibrary Loan and Books by Mail.
Develop and maintain a knowledge base of frequently asked questions.
Gather usage statistics as required.
Assist with ILS database maintenance as requested.
Participate in developing and implementing Info Central policies and procedures.
Provide recommendations to assist in improving operational efficiency.
Work Hours:
Full-Time, 40 hours per week.
Must be available, Monday - Saturday: 8:00 a.m. - 8:00 p.m.
This location is not currently open on Sundays, however this is subject to change.
Work schedules may vary due to split shifts, rotations, on-call, emergencies, etc.
About You
Minimum Requirements:
High School Diploma or equivalent education.
One (1) year experience in public contact work and working knowledge of computer and hardware systems dealing with public response.
Preferred Qualifications:
Major coursework in Library Science, English, Communications or a related field.
About Everything Else
Starting Pay: $18.00/hr
Going to school for your Masters Degree in Library and Information Science? We offer Tuition Reimbursement to those currently working on their Masters degree! This is a great opportunity to both gain needed work experience and help the costs for your graduate program.