Requisition ID: 289746
Work Area: Customer Service and Support
Expected Travel: 0 - 40%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVES

The Center of Expertise (CoE), a subdivision of SAP Intelligent delivery Group, has the goal and mission to ensure optimal performance, availability and smooth operation of SAP software as well as to optimize technical and business processes by delivering services to SAP customers.
As a Senior Consultant, you will analyze SAP solutions and for our customers in North America and present the results of your findings and recommendations to IT managers and executives.
For this role we are looking for passionate people with excellent functional and technical and communication skill. This role provides you opportunities to work with a variety of SAP products and technologies in all industry segments. Since we provide services at our customer sites, business travel will be an essential part of this role.

EXPECTATIONS AND TASKS

Senior consultants are required to lead critical engagements with customers on functional and technical areas. He/ She is required to:

•  Lead functional design validation workshops identify risks and provide recommendations to optimize business processes, system automation, system landscape and protection of investment. They are expected to resolve critical business process design issues and work closely with SAP development to provide the best practice and reference architecture to the customers.

• Lead critical customer escalation and drive critical issues to resolution. Through these activities SAP and COE builds a trusted advisor relationship with the customer. SAP COE provides a broad range of offerings to cover planning, implementation, operations, upgrades, and continuous improvement. You can ensure the optimum performance of SAP solutions -- and the maximum benefit to SAP customers.

• Required to support customer’s implementations and provide architectural guidance and best practices for the business processes, ideas for improving customer productivity, providing the highest levels of customer satisfaction, and running an infrastructure that empowers customers to take advantage of new opportunities.

• Conduct deep root cause analysis with technical and programming skills, provides solutions and delivers services in very complex environments for specific fields/areas. The complex landscape can include On-premise systems, Public and Private cloud and triaging issues across the heterogeneous landscape.

• Work as De-escalation Architects to Identify top issues and creates and executes action plan, leads analysis of system landscapes and technical issues, leads analysis of core business processes for all applications. Leads analysis of system or application operation, develops comprehensive service plans for customers.

• Builds up expert knowledge and develops support services for new products/components like Machine Learning and IoT and ramp-up solutions. Develops concepts for service/business processes/ product development. Provides knowledge transfer(internal/external).

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• The ideal candidate will have at minimum a bachelor’s degree in mathematics, Computer science or engineering.
• Development experience in one or more programming languages (e.g. ABAP, Java, C ).
• Functional expertise Ability to work independently and take ownership of assigned tasks
• Excellent oral and written communications skills in English, with the ability to effectively interact with all levels of customers and management, both internal and external.
• Willing to travel to SAP customers worldwide. Occasional weekend work may be required.

WORK EXPERIENCE

• 8-10 years of SAP product Experience is mandatory in one of the key areas such as - SAP Transportation Management and Logistics Business Network, S/4HANA, Global Track and Trace, Supply Chain Management or Logistics
• Technical and development experience in ABAP, Java, BOPF, SAP FPM, Cloud Foundry

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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