Requisition ID: 278700
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Intern 

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

About the team: 

The goals of the Customer First Intelligent Suite- S4HC Team are to drive renewals, adoption, expansion/upsells and brand ambassadors. The intern will be able to develop knowledge and capabilities in the following areas: SAP S/4 HANA Cloud, Customer Relationship Management, Operations, Team Enablement and Audience Engagement. 
 
What you’ll do: 

Position Title: SAP iXp Intern – Intelligent Suite, S4HC Customer Success Analyst
Location: Virtual - US
Expected start date: ASAP
 
In this role, you’ll:

In this role, the intern will support our S4HC North America Business Leads and Customer Engagement Executives (CEEs) to build best-in-class customer experiences.
Specific available roles may include (but are not limited to):

• Business Insights and Analytics: work with team to measure and track business insights used in customer adoption and business development
• Value Realization/Solution Adoption: strategize with team to analyze customer segments and refine playbooks around solution adoption a value realization framework for customers.
• Work with team to revise process for customer onboarding, customer reviews and innovation sessions.
• Work with Business Leads/CEEs to support existing success plans and other strategies to improve NPS detractors and overall customer health scores.
• Help develop customer best practice insights our CEE’s
• Update and Support forecasts
• Assist and work with Business Leads on commercial activities
• Work with Business Leads to ensure available tools are used to drive operational excellence and engagement management (Totango, CRM)
• Identify opportunities for improvement in operational and management initiatives
• Prepare presentations, management reports, and other documents when necessary
• Support NA regional leads with reporting and any other relevant tasks
• Other deliverables: Customer Tracking, Customer Relationship Management, Communications and Customer Engagement

 
Who you are:

• You are a currently enrolled student at a university or a university
• Studying preferably in the fields: Commerce related degree (Bachelor’s, Master’s, MBA) For example, Business Administration, Economics, Management Information Systems, Supply Chain etc.
• Language skills: Business fluent in English
• The candidate must have strong business, and or communications skills, based on role
• They should be a team player, with a self-starter attitude and the ability to work with minimal direction.
• Good communication/writing and organization skills are important
• The candidate should be able to synthesize and analyze large quantities of data, whilst showing a creative and pragmatic approach to problem solving
• Above all, they should be passionate about customer experience and value realization

 
Top skills or competencies: 

• Project Management
• Analytical Mindset
• Strong Relationship/Interpersonal skills
• Excel
• Data Management
• Detail Oriented
• Demonstrated Self Starter
• Strong written communication skills (email, PPT, case studies)
• Strong organizational skills
• Business Acumen
• Consultative Skills
• Demonstrated previous experience in the above areas
• Prefer someone who worked at SAP before
• Demonstrate strong collaboration skills

WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations: Virtual - USA