Position Title:
Outreach, Marketing, and Communications Coordinator
Position Type:
Regular
Hiring Range:
$61,100 - $70,250 commensurate with experience
Pay Frequency:
Annual
All applications require a resume and cover letter.
POSITION PURPOSE:
The Cowell Center provides medical and psychological services and is committed to the values of multiculturalism and social justice. This position serves the uniquely diverse environment of Santa Clara University and directly contributes to student success. The Outreach, Marketing, and Communications Coordinator is responsible for delivering an integrated outreach, promoting student well-being, destigmatizing students' need for mental health services, normalizing seeking help for mental health support, and improving students' access to Student Health Services (SHS) and Counseling and Psychological Services (CAPS). This position will provide consistent and regular marketing and communication to ensure students, faculty and staff are aware of services. The position is also responsible for planning, developing, implementing, and evaluating marketing strategies and activities through print, digital and social media. Collaboration with Cowell Center staff and the Wellness Center is essential to ensure accurate, timely and consistent messaging.
A successful candidate will be able to showcase a history of working across diverse identities (including but not limited to race, gender, sexuality, and ability status) and demonstrate their commitment to inclusivity. A successful candidate will lead by modeling a deep commitment to cultural humility and equity; and will demonstrate knowledge, understanding, and application of the concept.
Position may require occasional evenings and weekends.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Administration
Create and engage in an array of health promotion programs that promote awareness of core mental health concerns to all members of the SCU community.
Coordinate with Cowell Center staff and university partners to develop and implement an outreach calendar, meeting agendas, program materials and program activities.
Design, coordinate, implement and evaluate a comprehensive array of health promotion programs that address critical health issues affecting university students including but not limited to: mental health, suicide prevention, healthy relationships and self care and the development of self-advocacy skills in accessing and utilizing the services offered by the Cowell Center.
Collaborate with the Wellness Center and peer leaders.
Engage in special programming during Winter of Wellness, Mental Health Awareness month, and other university events related to mental health and student well-being.
Engage in special programming to honor national observances (e.g. Black History Month, Eating Disorder Awareness Month, Suicide Awareness Week).
Provide programming and communications to the SCU community that reflect SHS/CAPS values and mission in the aftermath of national and international tragedies and local community's critical incidents.
Coordinate CAPS staff's participation in and provide clear guidelines for staff outreach involvement.
Manage, monitor, and update CAPS social media messaging and consumer engagement with CAPS via social media platforms.
Develop, implement and evaluate impact of health promotions. Efforts should include brochures, newsletters, bulletin boards, digital screens, websites and social media outlets.
Create and coordinate crisis messaging and protocols regarding outreach and meeting campus needs.
Maintain accurate and detailed records of all outreach programs and services.
Ensure that the Cowell Center is being sensitive to issues of diversity and inclusion in creating and delivering messages of care to students.
Ensure student leaders' and student organizations' awareness of SHS and CAPS services and promptly respond and integrate feedback from students.
Demonstrate commitment to issues of social justice and continue to develop professionally in the area of diversity, equity, and inclusion.
Practice and model cultural humility, and inclusiveness in fulfilling this position's duties and responsibilities.
Promote a strengths-based, mental health positive framework to decrease stigma of mental health challenges and normalize seeking help and support.
Assure that psychoeducation materials are grounded within updated, evidence-based strategies.
Coordinate Kognito mental health trainings and other suicide prevention and psychoeducation for faculty, staff and students.
Serve on university and departmental committees as appropriate.
Departmental Development
Actively and collaboratively support the mission, goals, and initiatives of the Cowell Center.
Observe all Cowell Center policies and procedures.
Keep abreast of changes in psychological care that affect CAPS and the campus community.
Attend scheduled staff meetings.
Serve on departmental committees as appropriate.
Display a positive attitude within the Cowell Center and across departmental lines to contribute to staff morale and overall customer satisfaction.
Participate in departmental performance improvement activities.
Develop and foster relationships and trust with employees and the SCU community.
Work individually and as a team in a collegial, respectful, and professional manner.
Demonstrate collaborative practice with team members utilizing conflict resolution and chain of command as necessary.
Maintain membership in Professional Organizations as deemed appropriate. Perform other work-related assignments as assigned and/or required.
Position may require occasional evenings and weekends.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
Commitment to understand, support, and model Santa Clara University's distinctive Jesuit tradition and educational vision and willingness to model institutional values of service to others, community, and diversity as they relate to the Cowell Center. Santa Clara University is committed to Inclusive Excellence, therefore, it is vital all candidates seeking employment be committed to and demonstrate skills, knowledge and awareness to serve the unique needs of our diverse campus community.
EDUCATION AND/OR EXPERIENCE:
Bachelor's Degree in Public Health, Social Work, Psychology, or related field, or equivalent experience required
Three to five years of work experience in marketing and/or in public health or mental health-related position required
Strong interpersonal skills and ability to collaborate multidisciplinary and culturally diverse administrators, faculty, staff and students
Ability to work independently
Advanced verbal and written communication skills
Professional and customer service orientation
Knowledge and experience implementing a marketing strategy to support the brand
Strong project management skills: organizing, prioritizing, time and resources management
Experience with higher education or social enterprise marketing is desirable but not required
Experience in marketing, communications and social media preferred.
Two or more years of full-time professional experience in developing, implementing, and evaluating culturally diverse community health education programs, preferred. Experience in higher education setting, preferred.
KNOWLEDGE:
Demonstrated ability to use technology in improving the delivery and evaluation of programs and services.
Demonstrated knowledge in the application of student development theories.
Demonstrated knowledge in addressing the needs of a diverse student population.
SKILLS:
Demonstrated presentation skills and ability to communicate effectively in both written and verbal form with a variety of people including students, faculty, staff, alumni, and parents.
Demonstrated skills in the application of student development theories
ABILITIES:
Ability to establish professional relationships; interact effectively with diverse constituencies; and maintain confidentiality when required.
Ability to work well both individually and as a part of a team in a collegial, respectful, and professional manner.
Ability to work independently with a wide variety of student psychological needs.
PHYSICAL DEMANDS:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Considerable time will be spent in the office with patients and at a desk using a computer terminal.
May be required to travel to other buildings on the campus.
May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
WORK ENVIRONMENT:
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Typical counseling center office environment.
Mostly an indoor office environment with windows.
Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this position at any time.
COVID-19 Statement
The health and safety of the university community is a top priority. All Santa Clara University students, and employees are required to be vaccinated against COVID-19 or request a medical or religious exemption. Please visit our COVID-19 webpage for additional information.
EEO Statement
Equal Opportunity/Notice of Nondiscrimination
Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/
Title IX of the Education Amendments of 1972
Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Aaron Zisser, Director of Equal Opportunity and Title IX, 408-551-3043, azisser@scu.edu , www.scu.edu/title-ix . Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).
Clery Notice of Availability
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
Americans with Disabilities Act
Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources , and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu .
To view the full job posting and apply for this position, go to https://wd1.myworkdaysite.com/en-US/recruiting/scu/scu/job/Santa-Clara-CA/Outreach-Coordinator--Suicide-Prevention--Cowell-Center-Specialist_R2442
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